@wastingtime101 wrote:
Hey devon@ebay
OP followed the correct process and reported listings, but it appears there is larger abuse taking place and members shouldn't have to report a flood of listings.
Is it possible on your end to let the correct department know that software listings are populating in the motors category so they can set up filters or whatever it is they do to monitor when there's broad abuse across a category?
Here are a couple of direct links, filtered to the motors category. These listings even have external eBay websites in the subtitle, and no doubt what they're selling is not permitted by Microsoft or eBay.
https://www.ebay.com/sch/6000/i.html?_from=R40&_nkw=windows+10
https://www.ebay.com/sch/6000/i.html?_from=R40&_nkw=microsoft+office
https://www.ebay.com/sch/i.html?_from=R40&_nkw=microsoft&_sacat=6000
Hey @wastingtime101! I will for sure get this reported on my end as well as have the seller's account looked into to have the appropriate action taken.
Devon,
devon@ebay it's also very concerning that many of these listings appear to be using the eBay Charity program and Promoted Listings ads (likely Advanced Cost Per Click based on the placement).
PL Advanced policy page says it is available to "Above Standard or Top Rated sellers with enough account activity."
https://www.ebay.com/sellercenter/growth/promoted-listings/promoted-listings-advanced
Not sure what "enough account activity" is but I have a difficult time understanding how a zero feedback account created 3 days ago should qualify.
I understand that eBay is very focused on increasing ad revenue but perhaps site safety and security should be more important and some common sense restrictions or limitations should be placed on the use of these ads?
@valueaddedresource wrote:
devon@ebay it's also very concerning that many of these listings appear to be using the eBay Charity program and Promoted Listings ads (likely Advanced Cost Per Click based on the placement).
PL Advanced policy page says it is available to "Above Standard or Top Rated sellers with enough account activity."
https://www.ebay.com/sellercenter/growth/promoted-listings/promoted-listings-advanced
Not sure what "enough account activity" is but I have a difficult time understanding how a zero feedback account created 3 days ago should qualify.
I understand that eBay is very focused on increasing ad revenue but perhaps site safety and security should be more important and some common sense restrictions or limitations should be placed on the use of these ads?
Hey @valueaddedresource! Thank you for sharing this with me. I will be sure to have these listings/account sent over for review!
Devon,
devon@ebay wrote:
@valueaddedresource wrote:devon@ebay it's also very concerning that many of these listings appear to be using the eBay Charity program and Promoted Listings ads (likely Advanced Cost Per Click based on the placement).
PL Advanced policy page says it is available to "Above Standard or Top Rated sellers with enough account activity."
https://www.ebay.com/sellercenter/growth/promoted-listings/promoted-listings-advanced
Not sure what "enough account activity" is but I have a difficult time understanding how a zero feedback account created 3 days ago should qualify.
I understand that eBay is very focused on increasing ad revenue but perhaps site safety and security should be more important and some common sense restrictions or limitations should be placed on the use of these ads?
Hey @valueaddedresource! Thank you for sharing this with me. I will be sure to have these listings/account sent over for review!
devon@ebay thanks I appreciate that, but like @wastingtime101 , I believe this is a systemic problem that needs a systemic solution.
Simply reporting individual listings or accounts for review is not enough, eBay needs to more proactively block and/or automatically remove these listings as well as review qualification guidelines for Promoted Listings to make sure that scammers are not able to use PL ads (especially Advanced Cost Per Click) to drive more traffic to their clearly fraudulent and policy violating listings.
Thanks to everyone who cares about this topic. But the problem is gaining momentum. The number of listings with advertising already exceeds the number of useful listings. Of the 238 search results, more than 130 are advertising, and less than 50 are useful on this topic. These users continue to use paid promotion for their advertising listings. The biggest problem is that there are buyers who buy products from these listings, but end up waiting for the product, receiving nothing and then wasting their time on refunds.
Hey devon@ebay some of these even have the eBay Certified Refurbished badge.
https://www.ebay.com/sellercenter/ebay-for-business/ebay-refurbished-program
In order to sell under the eBay Refurbished program conditions (Certified, Excellent, Very Good, Good), your account must meet specific standards including but not limited to:
Account status: eBay Top Rated Seller
Positive feedback: At last 98%
Item not as described rate: Less than 4%
Items not received rate: Less than 1%
Additionally, you must be in good standing with eBay. For the Certified Refurbished condition you will need to submit a purchase order or letter of authorization from your manufacturer partners.
Quality: Items must be fully functional, tested and refurbished to a high standard. Once accepted in the program, items will be graded according to criteria by eBay.
Apply now
If you are a current eBay seller with a Business account and believe your inventory qualifies, you can submit a streamlined Program Application to be vetted.
If you are a new eBay seller with a Business account and believe your inventory qualifies, you can submit a Program Application for review and a team member will respond within 30 days.
Are we supposed to seriously believe that a clearly fraudulent zero feedback accounts created 5 days ago have successfully completed the Certified Refurbished vetting process? And if so....what does that say about the entire Certified Refurbished program?
