07-30-2019 06:13 AM
I used eBay primarily to search for rare items. All of my saved searches are for this . Most of my saved searches unsually result in Zero items. (15+ years of successful use.)
Until recently, if a saved Search email did come in, there was a 50+% chamncit was the item I am seeking.
As of a month or 6 weeks ago, I am receiving emails every day with tens, and in some cases humdreds, of items -- none of which are the items I'm actually seeking.
This has happened with most if not all of my searches.
Did eBay break '' Saved Searches"?
Any insight welcomed.
Thank you!
-deKoven13
07-30-2019 06:14 AM
(please excuse typos - big thumbs small phone!)
07-30-2019 07:22 AM
This seems to be a potential problem with all searches, saved or otherwise.
See here:
Your best bet may be to modify each problem search to add a nonsense exclusion term (like "-octopus"). You will lose the benefit of some possibly wanted keyword substitutions along with the unwanted ones.
07-30-2019 08:46 AM
Thank You! -
Adding -octopus did it .
For folks new to this: It's not that Octopus was used as a spammy keyword -- it's that eBay has been steering some of our searches to General Catagories. One little addition to cast away the unhelpful algorithm and it's all fixed!
07-30-2019 04:29 PM
One minor clarification: there are three aspects of the "smart" search expansion -- keyword to keyword substitution, keyword to item specifics matching, and keyword to category substitution. The problem seems to be with keyword to keyword substitution leading to unwanted extra matches appearing in the search results.
Adding an exclusion term bypasses all the "smart search" features and eliminates the inappropriate keyword substitution (but also potentially appropriate keywords as well, unfortunately).
One possible consequence -- if you are using the keyword to category substitution to limit your results to a particular category, adding an exclusion term will undo that and you will see results from all categories in the new search, which may not be what you want.
If adding an exclusion term limits your search too much (by eliminating wanted alternate spellings, for instance), try instead using your original search terms but in backwards order. That seems to work in cases where some search terms are grouped as compound terms. So instead of searching for "Pee Wee Herman" (without quotes) which produces over a million unrelated results, try searching for "Herman Pee Wee" which returns 2500 appropriate results. By avoiding the exclusion term, you can still get the benefit of keyword substitution to find alternate spellings.
07-30-2019 05:33 PM
Thanks for that additional info - and thanks for confirming that it was eBay who made this happen.
Whoever thought changing a search for [ Brand X boxers ] to include every possible kind of shorts from Brand X - is nuts, in my humble opinion.
How are buyers supposed to navigate their way through this?
Anyone from Boston?
It's like eBay changed from being Filenes to being only Filene's Basement.
07-30-2019 06:44 PM
Anyone from Boston?
It's like eBay changed from being Filenes to being only Filene's Basement.
Heh.
Now I am trying not to picture the eBay equivalent of "The Running of the Brides".
07-30-2019 09:55 PM
@dekoven13 wrote:Thanks for that additional info - and thanks for confirming that it was eBay who made this happen.
Whoever thought changing a search for [ Brand X boxers ] to include every possible kind of shorts from Brand X - is nuts, in my humble opinion.
How are buyers supposed to navigate their way through this?
Anyone from Boston?
It's like eBay changed from being Filenes to being only Filene's Basement.
I'm from Boston! I grew up in Watertown.
I used to shop at Filene's often and even had stock in Filene's Basement (which wasn't a good investment, as sadly they went out of business - hint to eBay).
I live in San Francisco now and headed to Hawaii soon.
I agree that Search is nuts (like many things here lately), which is why I stopped buying this year (after 9 years of very frequent eBay purchases).
07-30-2019 10:05 PM
@eburtonlab wrote:
This seems to be a potential problem with all searches, saved or otherwise.
See here:
Your best bet may be to modify each problem search to add a nonsense exclusion term (like "-octopus"). You will lose the benefit of some possibly wanted keyword substitutions along with the unwanted ones.
Potential problem is a bit of an understatement, but still potentially accurate.
Better synonyms would be: likely, probable, or inherent
07-30-2019 10:44 PM
Potential problem is a bit of an understatement, but still potentially accurate.
Just trying to be precise -- not every search is affected by the inappropriate keyword substitution problem. Any search using a Boolean operator (exclusions, quotes, parentheses for "or" terms) will bypass the broken "smart search" features and work well. But there are also many searches using only simple keywords that are apparently unaffected by the problem.
If I were to say that every search is broken, folks could point to a search that works as a counterexample, and then dismiss the whole problem as exaggerated. Since I want this problem to be fixed by eBay, I would prefer not to have evidence dismissed because of overbroad claims. The problem seems serious enough that it does not need to be exaggerated.
So: some searches are obviously broken; others are broken, but in a less obvious way that may be overlooked, and still others apparently work just fine, as near as I can tell. There is an inherent flaw in the search program as it is currently implemented that may or may not affect the results of a given search.
07-31-2019 11:47 AM
@eburtonlab wrote:
Potential problem is a bit of an understatement, but still potentially accurate.
Just trying to be precise -- not every search is affected by the inappropriate keyword substitution problem. Any search using a Boolean operator (exclusions, quotes, parentheses for "or" terms) will bypass the broken "smart search" features and work well. But there are also many searches using only simple keywords that are apparently unaffected by the problem.
If I were to say that every search is broken, folks could point to a search that works as a counterexample, and then dismiss the whole problem as exaggerated. Since I want this problem to be fixed by eBay, I would prefer not to have evidence dismissed because of overbroad claims. The problem seems serious enough that it does not need to be exaggerated.
So: some searches are obviously broken; others are broken, but in a less obvious way that may be overlooked, and still others apparently work just fine, as near as I can tell. There is an inherent flaw in the search program as it is currently implemented that may or may not affect the results of a given search.
Your posts and additional summary are helpful to those looking for workarounds and to better understand what's happening.
My concern (shared by others here), is that most eBay customers will not be aware there's a problem with search. They'll believe what they see, and move on if items aren't found.
I hope this is fixed soon.
07-31-2019 12:23 PM
My concern (shared by others here), is that most eBay customers will not be aware there's a problem with search. They'll believe what they see, and move on if items aren't found.
Many sellers have expressed similar concerns -- that potential buyers will be frustrated with the broken search that apparently delivers unrelated results, and will seek alternative venues.
Obviously the folks posting on the discussion boards are only a tiny fraction of all the users having problems. But their search issues at least can be addressed, and doing so not only directly helps the individuals involved, but also alerts other readers to the existence and the severity of the problem. And some of those readers may be in a better position to do something about the underlying problem.
I hope this is fixed soon.
That is my hope as well.