SIGN IN ISSUES

[toys_n_the_attic_57]

Any one else have technical issues signing in to account? what i mean is after i originally sign in when i click on a different catagory say purchase history or bids etc.... it makes me sign in all over again! ive ran adware scans and nothing shows up. just wondering if anyone else is having same issue?

[eburtonlab]

@artofthemixny 

What browsers have you tried? Have you tried the eBay app?

What happens when you try to go from the site map to one of your My eBay pages using the links there?

Have you tried any of the workarounds mentioned in this thread?

Here is a link to your sold items on this account -- you do not need to sign in to see which items have sold:

https://www.ebay.com/sch/artofthemixny/m.html?LH_Complete=1&LH_Sold=1&rt=nc

[okjak]

I have 3 computers. two work fine. third won't let me sign in from chrome which sends me on an endless capcha loop. I've tried cleaning it, reloading chrome, shutting down etc. nothing works. Switch to Firefox and it works fine, retaining my name and password without needing to sign in. Can't find any solution on any forum. Go figure. 

[eburtonlab]

@okjak 

On that third machine, are you able to sign in using an incognito browser window in Chrome?

If so, I would suggest clearing your individual ebay.com cookies. Sometimes clearing all cookies at once does not do the job if a cookie is corrupt or blocked.

Also try this alternative sign in link:

https://www.ebay.com/signin/?sgn=reg&siteid=0

If you are totally unable to get Chrome working on that machine, you could try installing Chrome Beta -- an alternative Chrome browser that installs in parallel to your current browser so it does not share any cookies or profile data, though you can import your bookmarks and set it up the same as your current Chrome setup, if you are able to sign in.

https://www.google.com/chrome/beta/

[okjak]

Correction, your link led to ebay.com. Reverting to my normal ebay.co.uk led straight back to the captcha syndrome. ???

[eburtonlab]

@okjak 

For the UK, try this link:

https://www.ebay.co.uk/signin/?sgn=reg&siteid=0

If that does not work in Chrome, try deleting your cookies, or using an incognito browser window, or Chrome Beta or another browser.

If you are able to sign in successfully in a particular browser (other than an incognito window) you may be able to update your cookies and eventually things may start working normally again for you -- at least that is the hope.

[okjak]

Thanks so much, clearing cookies + Chrome beta finally worked for me.  Hopefully back to normal. 

[eburtonlab]

Very glad to hear that -- you are quite welcome!

[knob4893]

I spent twenty minutes doing clicking on photos and not getting them wrong before giving up **bleep**? AND I have the latest version of my browser. EBAY fix it ASAP. What are people who trying to make a living suffering through?

[marburyart]

Yes every time I refresh my eBay page I have to sign in. this happens every time I refresh. This is not right.

[alicisaylo0]

Yes!  Me to!  Very frustrating!

[totaylor_73]

I've been having the same problems. It knows my name, asks me to sign in then the sign in screen is greyed out. I've tried it on both my accounts and on 3 different machines. Only way I can sign in is to go to private browsing,then it all works but is a royal pain in the A**

If Ebay don't want me to spend my money they should just say so

[eburtonlab]

@totaylor_73 

It knows my name, asks me to sign in then the sign in screen is greyed out. I've tried it on both my accounts and on 3 different machines. Only way I can sign in is to go to private browsing,then it all works

One difference between private browsing and regular browsing is that your private browser window ignores your regular browser cache and cookies. Try clearing your browser cache and possibly deleting eBay cookies. Or try another browser.

Also try different sign-in links. There are some US and UK alternative sign-in links in the thread above.

[hanks2016]

I had a similar issue this week on both my eBay accounts.  It looked like they had updated the LOG In page layout and when I went to log in got diverted several times to a page sting that for "my additional security" I would be asked "from time to time" for more info.

I seemed to be in a loop I couldn't get out of and then noticed the page had updated with a note that said something like: "having trouble logging in try one of these browsers".

I use an older Mac Book Pro with Safari and eBay seems intent on pushing us Apple users over onto a Google browser and I have to wonder if such additional hurdles are intentional to force compliance with their goals.

What type of Browser and hardware do you use?  A Lot of my glitch issues this week seem to relate to my Safari choice.

[hanks2016]

It seems to be another example of eBay's constant change to many of their most often used pages and they so often come with glitches.  I suffered the same way and finally had to change from Safari to Chrome on my Mac Book to get in to do some listing and shipping.

This weeks issue is getting an error when I try to print labels.  The process works enough to Buy the label, but won't print it, hitting the button buys me another label and another.  I have an in-box full of PayPal refunds for unused and unprinted postage.

- When Hub rolled out, I couldn't get page to stay loaded for weeks.  It kept loading and refreshing.

- When they rolled out the Catalog idea, I lost hundreds and hundreds of my listings photos and had them replaced by a single stock image, that may (or may not) have been my item.  A few listings ended up with NO photos at all.

- When the last Item Specifics update rolled out, I lost data in dozens of listings and got a message saying they were expanding the Item Specifics yet again.

Each time they update a page or make software mods and Seller Update, it seems to be a big hassle and time suck.

[eburtonlab]

@hanks2016 

Here is what eBay currently recommends as far as browsers go:

https://www.ebay.com/help/policies/resolving-technical-issues/technical-issues?id=4220

I think the Safari recommendation for Windows users is a typo, though. The latest version of Safari I have found that runs in Windows is Safari 5.1.7 ("copyright 2007-2012").

I think which browser you choose is less important than how current it is, in most cases. And there are many other factors that may play a role as well such as javascript, VPNs, whether your SSL/TLS client is up to date, whether your browser allows cookies (and if your cookies have been updated recently enough). In some cases ad blockers or cross-site tracker blocking may cause sign-in or checkout issues as well.