Returns Page totally blank when I KNOW I have a return

[newview]

Firefox v54.0

The Returns Page link off the All Selling page is completely blank. The link shows (1) return and I know I have one cause I can get to the Return Details from the eBay Message.

[badwolf12]

@newview Is the page still blank?

If yes, does this link work for you?

(It's the returns page from SM view.)

http://k2b-bulk.ebay.com/ws/eBayISAPI.dll?SalesRecordConsole&currentpage=SCReturn&ssPageName=STRK:ME...

[newview]

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@badwolf12 wrote:

@newview Is the page still blank?

If yes, does this link work for you?

(It's the returns page from SM view.)

http://k2b-bulk.ebay.com/ws/eBayISAPI.dll?SalesRecordConsole&currentpage=SCReturn&ssPageName=STRK:ME...

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Yes ... using Firefox v54.0 the Returns page is still blank.

And yes, the link you provided does display the page correctly.

I've also navigated to Selling Manager Pro on my account with Firefox v54.0 and it also displays correctly.

Also, the Retruns link fron the All Selling Page displays correctly when using my Android Tablet.

[badwolf12]

Sounds like you should either call CS to report this or tag one of the Blues to report this.

[newview]

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@badwolf12 wrote:

Sounds like you should either call CS to report this or tag one of the Blues to report this.

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@Anonymous

[Anonymous]

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@newview wrote:

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@badwolf12 wrote:

Sounds like you should either call CS to report this or tag one of the Blues to report this.

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@Anonymous

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I'll get this reported for review. Thanks for grabbing me on this!

[Anonymous]

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@newview wrote:

Firefox v54.0

The Returns Page link off the All Selling page is completely blank. The link shows (1) return and I know I have one cause I can get to the Return Details from the eBay Message.

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Hey @newview, I looked into this on my end and tried to recreate it but wasn't able to see the blank page you are seeing. I recommend logging out, clearing your cache & cookies, and trying again. If you are still having an issue, let me know and I can look for other solutions, When we aren't able to recreate the issue on our end, it can be difficult to find the root of the problem or indicate the issue is more local.

[newview]

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@Anonymous wrote:

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@newview wrote:

Firefox v54.0

The Returns Page link off the All Selling page is completely blank. The link shows (1) return and I know I have one cause I can get to the Return Details from the eBay Message.

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Hey @newview, I looked into this on my end and tried to recreate it but wasn't able to see the blank page you are seeing. I recommend logging out, clearing your cache & cookies, and trying again. If you are still having an issue, let me know and I can look for other solutions, When we aren't able to recreate the issue on our end, it can be difficult to find the root of the problem or indicate the issue is more local.

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OK ... after some investigation on my end I've discovered that *something* in the code is triggering my ad blocking addon which is preventing the Returns (<div>?) from loading on that page. Not strictly an eBay issue, but ... for what it's worth.

Using uBlock Origin 1.13.0

[Anonymous]

Thanks for the update! This is useful information for me if I see a similar issue.