08-11-2023 07:59 AM
I shipped back a return yesterday but hadn’t received the usual “track your return” email by this morning so I double checked everything. I have the acceptance receipt from USPS, USPS has several updates to the tracking showing it in transit, however the return is not updating within eBay.
I do not need help at this time, I am just posting this for other buyers with open returns who notice the return tracking not updating on eBay’s end.
If you are seeing the same thing please comment so eBay takes notice. I reported to CS and got the usual replies (wait longer, you will be refunded etc).
08-31-2023 09:42 AM
same here, i started a return and on august 28th it was done on dhl office, no "track your return" email either, on ebay the item never update it and it is still on return "started", have passed 3 days by then and no updates yet and customer service has not replied my email.
08-31-2023 09:45 AM
I don't believe there ever was a 'link' to find tracking. I've always copied number and checked directly on carrier website.
Know that when carrier shows 'delivered' that the Seller gets a message to 'refund' and they have only 48 hrs to do so or ebay will do it for them and then give seller a 'ding'.