07-09-2018 06:14 AM
07-09-2018 06:50 AM
@oo_la_la wrote:Edit listings to meet Top Rated Plus requirements(*** listings)Watch a help videoTop Rated sellers get 10% off final value fees, Top Rated Plus seal, and a boost in Best Match on listings, when they offer same- or 1-day handling and, in most cases, a 30-day free return policy.View all listings that have new recommendationsView all listings that need a return policy update to qualify for a Top Rated Seller discounts"I've called eBay customer support because no matter how many times I've tried, I am unable to edit the listings promted by eBay. I've watched the video and done exactly what it says, but to no avail. The eBay customer support rep I spoke with stated it was a GLITCH and only random eBay sellers were effected. I think we need a refund for all the WEEKS this has been going on. Almost MONTH.Is anyone else having this problem??"
You haven't told us what happens when you try to edit. "to no avail" could be anything. Is there an error message? Are you editing a single listing, or bulk editing? What is your policy now? What are you trying to change it to?
07-13-2018 06:06 AM
You haven't told us what happens when you try to edit. "to no avail" could be anything.
Is there an error message? NO
Are you editing a single listing, or bulk editing? BULK and I've watched the help video twice.
What is your policy now? 30 day returns as deemed necessary to be top rated as well as 1 day handling. I offer exactly what the growth recommendation is requiring me to "change".
What are you trying to change it to? It doesn't need to be changed - hence the glitch. However, since I continue to have this growth recommendation, I have tried and tried to "change" it to what it already is. No matterwhat, the growth recommendation stays and 3/4 of my listings are involved.
Copied and pasted from my seller hub paged:
Get a discount on final value fees and a boost in Best Match 223
07-13-2018 06:16 AM
@oo_la_la wrote:
What are you trying to change it to? It doesn't need to be changed - hence the glitch. However, since I continue to have this growth recommendation, I have tried and tried to "change" it to what it already is. No matterwhat, the growth recommendation stays and 3/4 of my listings are involved.
There's your problem. Your return policy DOES need to be changed in order to get the TRS+ discount. I looked at several of your listings, and they all say "Buyer pays return shipping". In order to get the TRS+ discount, YOU have to pay return shipping.
Not a glitch. Until you actually change your policy, you're not eligible for the discount.