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Problems with shipping info options

Can´t add more than one postal carrier and doesn´t show tracking info about the shipment.

Message 1 of 12
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11 REPLIES 11

Problems with shipping info options

What shipping info options? Are you talking about adding tracking to a sold and shipped eBay sale?
Message 2 of 12
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Problems with shipping info options

Yes

Message 3 of 12
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Problems with shipping info options

Provide some usable information and help might be forthcoming.
Message 4 of 12
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Problems with shipping info options

FedEx option for shipping is down. USPS is available but not the shipping option for FedEx that my customer chose. Website said it was down and that it was not my issue. Might be the same problem. happened at 10:30 PM PST on the 16th. 

Message 5 of 12
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Problems with shipping info options

Not at all or related to what this thread or the OP's issue is about.

FedEx shipping is currently not down. I just created a FedEx Home Delivery label using the classic label flow.

FedEx options come up just fine in the new label flow, but did not actually print a label there.

If you are using the new flow and FedEx shipping is failing after you click the "purchase and print label" button, there may be yet another issue with the new label flow - in that case switch back to the classic label flow to get your label printed.

If FedEx options are not appearing on the new label flow page check that you have FedEx options enabled via the checkbox. If still not, try another browser or switch to the classic flow.
Message 6 of 12
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Problems with shipping info options

A week ago I could add more than a carrier to a sold item ,now it's not possible.The second added carrier just disappears and when trying to add again says "Something went wrong. Please try again later."

Message 7 of 12
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Problems with shipping info options

ebay.jpg

Message 8 of 12
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Problems with shipping info options

Often a browser related issue. Have you tried a different browser?

Did you type USPS in the box or let eBay populate it from the pulldown?

There was an issue with this 6 months ago that may have caused similar issues. (case not matching, script code not recognizing and submitting the carrier if typed in).
https://community.ebay.com/t5/Shipping-Returns/Unable-to-change-carrier-on-tracking-details-somethin...

Message 9 of 12
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Problems with shipping info options

Yes, I've tried with Microsoft Edge, Chrome and Firefox  and the 3 of them behave like that.

I typed the carriers as they appear in the pulldown  and letting eBay populate...none seems to work for me.

Message 10 of 12
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Problems with shipping info options

>>I typed the carriers as they appear in the pulldown and letting eBay populate

Just to be sure I completely understand: You type or paste a USPS tracking number in the first box, and then you type a U in the right box, the choices starting with a U drop down, and you click and select USPS?

Pretty sure you can't just type USPS in the box - you have to click one of the choices in the pulldown and let the script(s) actually populate the field. Shouldn't be, and may not be, but total speculation that there may be something wonky with the input box handling code where manually entered values typed in aren't the same field value as the pulldown options even if they look the same (don't ask me how that can happen - it shouldn't be possible with normal form elements, but these are not plain HTML form entities - they are JavaScript manipulated input fields)

Try typing/pasting in the tracking number then hit the TAB key to navigate to the carrier box. The script *should* autopopulate the carrier field based on the tracking number (ie: domestic USPS tracking numbers should start with 91, 92, 93, 94, or 95, 22 characters long, and be numeric digits only).

I'm pretty sure the "something went wrong" error message from the server is indicating that the info sent is incorrect/incomplete - the carrier value being sent is either blank or not one that is in the (case sensitive?) list of carriers the server logic recognizes (ie: Usps is not a match for USPS in the server list of values, etc)

If you can use the network tab of the webdeveloper console in one of those browsers you can capture the data stream sent to the server when you click the Save button and see what the page is sending for the carrier field.
Message 11 of 12
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Problems with shipping info options

"Just to be sure I completely understand: You type or paste a USPS tracking number in the first box, and then you type a U in the right box, the choices starting with a U drop down, and you click and select USPS?"

Yes,that's what I do.

I just tried to type other tracking number  (just changed the last number) and everything goes well. So the thing is that if I type the tracking number then letting eBay populate after typping U ,choosing USPS ,click add another,and I type other tracking number ...voila !! 

But if I type the "real"  number  the brownser behaves like that and throws that "something went wrong" message.

Believe me,it doesn't matter if I let eBay populate or if I type, if I type a tracking number different than the one from the first carrier that I choose everything goes well.

Message 12 of 12
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