cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Problems with calclation of "transactions"

Ebay has reduced my seller rating from Top Rated to Above Standard, because they have calculated that I have 7 transactions that were NOT UPLOADED AT ALL. I have brought this up to Ebay customer service on 8 occasions, and they refuse to correct the problem....It has been suggested on this forum that, perhaps Ebay DOES count EACH item in a single order as an individual transaction. I asked Ebay about that and was told that no, multiple items on one order are treated as one transaction. I have talked with 4 Ebay agents and 4 supervisors, to no avail....I am told that "the system" makes the calculation and that it is correct. Has anyone else experienced this problem..?

Message 1 of 2
latest reply
1 REPLY 1

Re: Problems with calclation of "transactions"

I've often seen people recommend using eBay for Business via Facebook to contact an actual eBay employee as opposed to the contractor customer service agents. 

 

Might be worth a try.

 

I searched and found the link for them: https://www.facebook.com/eBayForBusiness

 

Hope this helps!

Message 2 of 2
latest reply