Postage chargesd are being shown to customers as FREE instead of the set amount

[katkaper]

HI. I am based in the UK, and send internationally for a flat fee. All countries, same fee. Sold this item today to the USA, and it did not charge the customer any postage. Item 322936981348. When I looked in the listing, it is correctly set to either 9.95 or 5.95 for two options of tracked services.

However when a customer looks at the listing, and chooses USA, or any other country, it states that tracked postage is FREE. What can I do!

[dhbookds]

Free shipping

Free

United States

None (Royal Mail International Tracked)

Estimated between Thu. Mar. 8 and Thu. Mar. 15

Seller ships within 1 day after receiving cleared payment - opens in a new window or tab.

GBP 9.95

Free

United States

None (Royal Mail HM Forces Mail)

Varies for items shipped from an international location

Seller ships within 1 day after receiving cleared payment - opens in a new window or tab.

This is what I see for the US, 2 options....... looks like you have free shipping as one option for all countries, including US so I would guess you have a free shipping option in the international section of the listing form........

Well, that lost the formating so hard to see, but go to your listing and on the shipping page, chose a country you ship to and you'll see it. 

Spoiler

[katkaper]

Thanks for your message. This is what the shpiping rulses are within the listing:

Domestic postage

• Flat: same cost to all buyers
• Services
  • Royal Mail 2nd Class (2 to 3 working days) - Free P&P
  • Royal Mail Special Delivery (TM) 1:00 pm (1 to 2 working days) - £ 4.95 ; Each additional : £ 0.00
• Combined postage discounts
  • Apply my flat postage rule
• Dispatch time : 1 working day

International postage

• Flat: same cost to all buyers
• Post to : Worldwide ; Service : Royal Mail International Tracked - £ 9.95 ; £ 0.00
• Post to : Worldwide ; Service : Royal Mail HM Forces Mail - £ 4.95 ; £ 0.00
• Combined postage discounts
  • Apply my flat postage rule

Exclude postage locations

• Excluded locations : Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde Islands, Central African Republic, Chad, Comoros, Congo, Democratic Republic of the, Congo, Republic of the, Cote d Ivoire (Ivory Coast), Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon Republic, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar,