Possible Glitch? Not showing all listings

[fairystonevintage]

I found something strange, not sure if this is a new glitch.  For some search terms, I can't view all the listings.  For an example, when I search for "kenwood km x1" it says 4 results but shows only 1 listing. If I change the sort method, it shows different listings.  Mobile App search results correctly show all 4 results.  What could be causing this issue? I don't have any filters assigned. I've tried on 3 different browsers, and 2 different eBay accounts. Same result.  It does the same thing to other long tail search terms as well.  Some general terms do show a correct number of items. 

[eburtonlab]

@mam98031

What does that mean?  Please be more specific.

Here's an old thread describing this behavior:

https://community.ebay.com/t5/Technical-Issues/Search-is-broken-exclusions-via-exclude-non-matching-...

Generally, if you do three searches:

ABC -XYZ

ABC +XYZ

ABC

The results of the first two searches should have no common items, but adding the results of the first two searches together should give you the third search, exactly.

But that's not how it works in practice.

[mam98031]

---

@eburtonlab wrote:

@mam98031

What does that mean?  Please be more specific.

Here's an old thread describing this behavior:

https://community.ebay.com/t5/Technical-Issues/Search-is-broken-exclusions-via-exclude-non-matching-...

Generally, if you do three searches:

ABC -XYZ

ABC +XYZ

ABC

The results of the first two searches should have no common items, but adding the results of the first two searches together should give you the third search, exactly.

But that's not how it works in practice.

---

I appreciate your help but it still does not make sense to me.  The examples above are too generic.  The specifics of using Body Burberry or Burberry body which is a type of perfume should not yeild different items in my book.

[eburtonlab]

@mam98031

The specifics of using Body Burberry or Burberry body which is a type of perfume should not yeild different items in my book.

It appears that the search results for "Burberry body" is giving preference for items which have Burberry and body in close proximity. Even though both search results pages appear to be in the women's fragrances category, they both include items not actually in that category. The "body Burberry" search even includes items that don't have Burberry in the title at all (use the category filter to the left to choose "Home and Garden" to see examples of that).

Not really sure what Cassini is trying to accomplish here, frankly. I could make some guesses, such as that most people searching for "Burberry Body" are looking for things like Burberry Body Lotion and Burberry Body Fragrance, and Cassini is steering them in that direction, while folks searching "Body Burberry" are more likely to be searching for things like "soft body Burberry bear doll", but that's just a guess on my part.

I agree it's confusing, and eBay could be more transparent about the mechanics of what's going on.

[diyseatskins]

Brian

I would love help why my active listings show 842 yet my store and items show 0.  This is the 3rd time this has happened to me and the international staff ebay hires out doesnt seem to get or know how to fix this.  Its now going into 2 days that i have had no presents on ebay.  Joy!

Please help as there is clearly a Glitch!

[mam98031]

Do you have your store on vacation hold?

[jilldreamspook]

I’m having this issue now anyone know how to fix this?

[oddzandends]

It seems like it is happening again. Are you able to solve this issue for us 

Thanks 

[proof-id-123]

Same problem, only showing 4 listings when over 10000 are available

[josbilye_0]

im having this exact same problem just now, 3/17/20... i made a thread about it  a while ago

[eburtonlab]

@proof-id-123 

Try clearing your browser cache.

See this thread for more details:

https://community.ebay.com/t5/Technical-Issues/search-result-only-returns-few-items/m-p/30768636/hig...

[livetobidandsell]

Works on my phone but not not my laptop

[chichille77]

Hello Everyone,

Due to the age of the thread, it has been closed to further replies.  Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thanks for understanding!