Payouts on Hold for over a week because of Ebay's Glitch..

[2ndshop]

I am frustrated beyond words.  What is wrong with Ebay these days!  Because of a glitch in their system, it keeps my account on a continuous loop of asking me to update my information.   In the meantime, it also states that my funds are on hold until I update my account.  I have been an Ebay Seller for 24 years now, and I am seriously considering closing my account.  However, since my funds are frozen I can't even do that.  I have called almost everyday, only to get another agent that tells me not to worry that things will be cleared up in 48 hrs...  It has now, been over a week.  In the meantime, my funds are being held captive by Ebay.  And they won't take off the hold until the "glitch" is fixed.  The final straw was just now,  I called again this evening and the RUDE agent told me " Well, it might be a 24hrs or could be a couple weeks!!  REALLY!!  a couple weeks.  Also, he said that this was affecting other sellers not just me.  Pretty much he was telling me to quit calling.  I then asked him if Ebay was going to compensate the sellers for the lost wages that they were holding illegally?  Okay, I have had enough... Ebay I am done!!!  this is no way to treat your sellers that are the back-bone of Ebay's revenue.

[flippinmylife]

I am having the same issue. I have had two agents supposedly submit tickets to correct the "glitch" but still nothing. I asked to speak to a supervisor (not that it would help but I figure at least it's worth a shot) but I was told the hold time would be much too long and they would have one call me within 24 hours. No one ever called. I have basically put my entire business on hold for two weeks now because I have stopped listing since I can't actually get paid for my sales. I am literally losing money daily because of their "glitch" and they don't seem to have a solution. I am pretty new to ebay and was just really starting to make some momentum so now what do I do? Isn't there anyway to get this further up the chain so that someone fixes it? 

[tal2121]

I literally have had the same problem with them exactly as you described it! Been a seller for 22 years! They have held my money for 3 weeks due to this glitch. 

I keep calling and get the same story over and over. I’ll also be taking my listing down and report them to BBB. I can’t imagine holding our funds due to their error can go on last a reasonable time frame without legal recourse.