Payout Setup Issue

[rhnelson797]

The payout screen has four fields where the first one is populated with the incorrect name and is UNEDITABLE.  This is a software bug where this field is not picking up the current full account name.  I fill in the routing and account numbers and hit “Continue”.  It hangs and never comes back.  I really don’t know if it is because of the incorrect name or something else.  I have been trying for 2 days and am very unhappy.

[bcmike0_1]

We're just other members here but when you say 'incorrect name', are you trying to use a bank account that has a different name than the registered name on the account? If so, eBay doesn't allow that.

The name on your eBay account must match the name on your registered bank account to receive payouts. You can update your personal information in the Account section of My eBay.

[eburtonlab]

Is the name being populated from your account information here?

https://accountsettings.ebay.com/profile

If so, change the info on that page.

If you recently changed your account username, try signing out of eBay entirely and then signing back in to allow the changes to propagate fully throughout the account.