"I've emailed our technical support team..."
And what is their response re all of the other issues being reported here? Anything? Anything? Bueller? Bueller?
Sorry Alan, this is unacceptable and is a HUGE shameful black mark all across eBay.
I'm receiving emails from eBay claiming that my items are sitting in buyers' carts and suggesting that I lower the price by 10% to "make the sale" of 99-cent items... Which as you certainly know is impossible, because 99-cents is the lowest price eBay accepts. The problem is that buyers have added several of my items to their carts and then were then quoted a "telephone number" for shipping by eBay, by the hopelessly broken shipping calculator.
Perhaps you can explain to the "technical support team" and to the eBay board of directors that ALL of eBay depends upon sellers making sales, but those sales are being inhibited by eBay, meanwhile eBay is passing out coupons to buyers, and free insertions to sellers, and discounted FVFs to sellers -- essentially burning the candle at both ends -- which WILL end badly.
And, to make matters even worse, there is STILL some problem with buyers finding sellers' listings and/or making purchases. For example, in say a 1-2 day period I'll have perhaps 20-30 sales, then in a 2-3 day period I'll have perhaps 5-10 sales, and the cycle repeats. I suppose eBay would suggest it's the phases of the Moon or the alignment of the stars, or that I should lower the price of my 99-cent items by 10%. And by the way, the reason why I've dropped most of my prices to 99 cents is because otherwise I'd have few to no sales. Never mind that I'm not generating any profit from those sales; I'm trying to generate cash flow to pay my minimum operating costs. And then I receive a nice little update from eBay telling me that my sales are down 48% from this same period last year, yet no one sees any problem.
I've been having the same problem. I had a combined invoice that the buyer couldn't pay for, so I cancelled it. I did a second-chance offer for both items (which happened to be the same bidder), but they didn't accept. I relisted both items and the combined invoice counter has been stuck on "1" since then. The one order I'm waiting for payment on was also a combined invoice, but it worked correctly.
I'm hoping that when they sell again the combo will drop, but they have new listing numbers so it's probably not going to happen.
@sesudient wrote:
I've been having the same problem. I had a combined invoice that the buyer couldn't pay for, so I cancelled it. I did a second-chance offer for both items (which happened to be the same bidder), but they didn't accept. I relisted both items and the combined invoice counter has been stuck on "1" since then. The one order I'm waiting for payment on was also a combined invoice, but it worked correctly.
I'm hoping that when they sell again the combo will drop, but they have new listing numbers so it's probably not going to happen.
Thanks for chiming in ..........
It happens again and again and again. Usually it will drop off after 14 days. ( Funny how that time frame keeps popping up again and again too. I think it directly relates to - if you had an unpaid item and opened a payment not received on that - it would stay open until that time passed too.) That is, unless you have the same repeat scenario and then the waiting game begins again for that new cancelled/unpaid multi-piece order.
"I'm hoping that when they sell again the combo will drop, but they have new listing numbers so it's probably not going to happen." - It won't - it is specific to that order, not to the item or the item #'s .
Alan can correct me if I'm wrong on that but I've seen it happen enough times to understand what the route cause is - just not capable on my (our) end to fix it. You would get the same thing if you refunded a multi piece order too.
It's an annoyance "ghost" bug/glitch that just isn't important enough yet to fix.
I'm not sure they even know how to - but I am sure that they know it is happening, and they know why because they have said they can replicate the occurence - but because it will go away on it's own - it just doesn't matter compared to some of the other more glaring and problematic site issues.
