cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Order Details are all messed up - inaccurate display

brian@ebay  tyler@ebay  alan@ebay

 

I just made use of the 20% coupon today, to make a bunch of purchases I have been idly thinking about for a month or so. [My credit card offering 5% cash back on PayPal purchases also helped.]

 

I am dismayed to find that the Order Details page is incorrect, misleading, and just plain wrong for these purchases.

 

It indicates that I bought all the items from one source, all are shown on one page.

 

Always in the past, the Order Details page has correctly shown the items purchased from each seller separately, on separate Order Details pages.

 

I didn't buy anything from eBay, which is the only scenario where it would be appropriate or correct to show an Order Details page with all of the purchases I made today together on one page.

 

Brian, Tyler, Alan, please look into this, and I hope and expect that you will be able to assure me that this is [just] a glitch which will be corrected promptly when eBay programmers get their act together.

 

Like the previous glitches with displaying purchased items in the Purchase History [Oh, sorry, those glitches took months to resolve.).

Message 1 of 3
latest reply
2 REPLIES 2

Order Details are all messed up - inaccurate display

tyler@ebay
eBay Staff (Alumni)

Hi @lacemaker3 - congrats on the purchases. I made a few myself, though I should have thought about using a card with points....Smiley Sad

 

Checking out as a single transaction will keep all items in the transaction together in the 'Order Details' page as all those items were part of a single order. However, it should absolutely break them down by seller, and note any shipping details  and estimated delivery dates. 

 

If you're seeing something different let me know!

Tyler,
eBay
Message 2 of 3
latest reply

Order Details are all messed up - inaccurate display

Thanks, tyler@ebay.

 

Yes, that's what I'm seeing. I have never seen items from different sellers combined into one order details form before. If it's been this way for a while, then I guess I haven't checked out with more than one seller in the cart before.

 

However, this way of issuing a single receipt/invoice/order details form with multiple vendors combined into one, is completely illogical, and non-intuitive. It seems to violate basic accounting rules. It isn't the way orders are processed in my professional experience.

 

I have to wonder why eBay would set it up this way, because it doesn't make sense.

Message 3 of 3
latest reply