Oops Technical Issue

[mtmtmt1952]

I’ve been trying for days to get EBay to step in. Goods I ordered early April didn’t arrive and seller said a refund was on its way. 2 weeks ago. The seller is not replying to my request for the refund and unfortunately every time I try to involve EBay I get the silly Oops message on screen. Help please. 

[soh.maryl]

Did you open an item not received case ?

[eburtonlab]

You are registered in the UK, but you are currently signed in to the US ebay.com site.

Have you tried requesting a refund on the UK ebay.co.uk site?

If so, you may want to post your question on the UK discussion boards in case there is a local issue there.

[mtmtmt1952]

Thanks for the reply, Yes I did a fortnight back but I couldn’t get in touch. with them. Kept getting Oops whichever way I tried. Contacting the seller or EBay. Yesterday somehow I managed to contact the on line help computer and it resolved the refund straight away. 

[mtmtmt1952 · Accepted solution]

Hi. I had no idea I was signed in on the US eBay. Might the seller be US based. I’ll check it out though. Thanks.