No longer receiving Saved Search emails (and possibly ANY emails) from eBay as of 9/10/19

[protonus]

I get Saved Search emails from eBay every day, for many years.  Out of the blue it seems, they stopped arriving after 9/10/19. In fact it doesn't look like I'm getting any email from eBay anymore. I run my own mail server so I can search through the whole account and they're not coming in to spam or something like that... I checked my email address and its still correct on eBay.  The email settings / preferences on eBay are complex but they look correct and I don't recall changing anything.

I sometimes run into issues with companies being able to email my ".ws" domain, but this was working for a decade prior to 9/11/19.  

Any idea what settings I need to check, whom I should contact how to test this, or what might be wrong? I searched on this and most such posts I found are from a year ago or more. Thanks!
-Jim

[judith525]

Go to your saved searches list.  Hover the mouse over the blank area just below the name of the search, just to the right of the picture. Two options appear: DELETE and UNSUBSCRIBE email (or subscribe email o if that's the option you want. ) See if that helps. 

[protonus]

Unfortunately not.  I unsubscribed and resubscribed to multiple searches and while there are new results, I still don't get email. 

I'm not getting any email from eBay at all actually, including test messages their support sent me, and their promotional emails.  

My guess is they implemented some manner of spam filtering on their email server and are blocking outbound to my .ws domain unintentionally.  I run into this issue with companies fairly often.

[eburtonlab]

If you are looking for a workaround, there are third party services that provide emails when your searches have new hits. Google automated searches ebay for some options.

You probably should still look into why you are not receiving emails from eBay, though; or at least set up a temporary email for important messages.

[protonus]

Still not receiving any eBay emails ugh, and their support hasn't gotten back to me.  Does eBay monitor these forums at all? They clearly have a problem with their email server most likely spam blocking me.  I am 100% certain the issue is not on my end, I have full control of the email server and I receive nothing from them at all...

[eburtonlab]

@protonus 

Does eBay monitor these forums at all?

If they do, they certainly go out of their way to hide it.

[rktoyandhobby]

They do, they're just looking for people outing the platform's technical problems and suggesting alternative locales where "overpriced" and "unwanted" items sell just fine 😕

My saved searches have been broken for years.  I was surprised to hear that anybody still had any working.