New OnePlus 12 - unable to log in to app

[farrinr]

Hi, I see this was a known issue a while back - did anyone find a solution please?

I tried uninstalling, re-installing, restart, clearing cache and data etc but all unsuccessful. Using latest app, latest Google play services, store etc

Anyone solve this issue please?

[wastingtime101]

Hey @eburtonlab  - any thoughts here?

Also seeing @bettingguru and @numislinha reporting the same problem specific to OnePlus 12 on this old thread: https://community.ebay.com/t5/Mobile-Apps/Ebay-App-error-quot-something-went-wrong-quot/m-p/34721617...

I looked it up and OnePlus 12 was released Feb 2024, so it's not an issue of old tech.

In the meantime @farrinr and others having this problem, you can always use the eBay website on your phone's browser.

[numislinha]

I managed to download the July version of the app and it works. So they did something bad on the 2 latest releases 

[farrinr]

Hi, how did you find the July version please?

[farrinr]

Hey, I managed to do the same and it worked! 

Many thanks for the advice, it's appreciated 👍 

[wastingtime101]

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@numislinha wrote:

I managed to download the July version of the app and it works. So they did something bad on the 2 latest releases 

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Thanks for sharing that work-around.

Hey elizabeth@ebay - can you make sure the app team is aware of the login issue on OnePlus 12 with recent versions of the app?

[elizabeth@ebay]

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@wastingtime101 wrote:

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@numislinha wrote:

I managed to download the July version of the app and it works. So they did something bad on the 2 latest releases 

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Thanks for sharing that work-around.

Hey elizabeth@ebay - can you make sure the app team is aware of the login issue on OnePlus 12 with recent versions of the app?

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Good morning @wastingtime101 I will get this on over. Thank you. 

[bettingguru]

I can confirm the ebayapp DOES NOT WORK with OnePlus 12 mobile device, thank you.

[piranhaphish]

I can also confirm that I am getting this error on my OnePlus 7T. Using the July 4 version of the app works fine.

However it's notable that I'm running a custom ROM: LineageOS 21 (based on Android 14). So it seems less to do with OnePlus's own OxygenOS and more to do with the hardware or firmware. I can't imagine eBay needed to do anything so low-level as to be interfacing with those, so this is extremely odd.

Please sort this out eBay.