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Messaging Buyer Errors

Once a messaging thread has been started with a buyer, upon sending a response, the typed messages is rerouted to a different buyer messaging thread. There is no way to delete or unsend a message once it has been sent to the wrong buyer. This is happening on a daily basis. This is causing me a lot of issues, having to  communicate with the buyer/buyers that the wrong message is getting sent. eBay really needs to fix this glitch!!!!

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Messaging Buyer Errors


@mah4_53 wrote:

Once a messaging thread has been started with a buyer, upon sending a response, the typed messages is rerouted to a different buyer messaging thread. There is no way to delete or unsend a message once it has been sent to the wrong buyer. This is happening on a daily basis. This is causing me a lot of issues, having to  communicate with the buyer/buyers that the wrong message is getting sent. eBay really needs to fix this glitch!!!!


Hey @mah4_53! The Product team reached out and wanted to offer some assistance here. When you are seeing this error, is it while using a computer or via the mobile eBay app? 

Devon,
eBay
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