06-17-2018 04:04 PM - edited 06-17-2018 04:05 PM
I have been noticing a tank in sales this week as well as my listings showing they have had 0 views. However, I am getting watchers so I am confused on that. One listing has 0 views but 4 watchers.
Is anyone else having these issues or know if eBay has addressed this issue at all?
Thanks! 🙂
06-19-2018 09:10 PM
06-19-2018 11:04 PM
06-20-2018 05:26 AM
If Ebay addressed the 0 watchers issue, it wouldn't still be happening.
The situation seemed corrected, but started up again yesterday.
06-20-2018 05:35 AM
Time to diversify and list our goods on other platforms that don't have this glitch. Instead of suffering financially from no sales, sellers need to move forward until the issues are resolved here.
No point in wasting our time.
06-20-2018 06:49 AM
Views have been there and gone for weeks. Recently replaced by dashes instead of zeros, presumably they think that'll be better for us in some way? Speaking to the choir here, but views are indeed an important performance indicator. Whatever agent said they were cosmetic and unimportant never ran a business. Come on ebay, tell us what is really happening and what you are doing to address this bug.
06-20-2018 07:19 AM
I have good new to report EBAY has turned me back on in the last 2 days I have had 5 sales and over 200.00 in revenue Up to then for the whole month I had 256.00 in revenue. I hope it continues.
06-20-2018 02:41 PM
I completed my long post as mentioned a few posts back.
Here it is for anyone who is interested:
06-20-2018 05:23 PM
Same experience. For days it was showing watchers but no views then worked fine for 2 days. Now no views again. I have recently listed quite a few new items that I really need to see the views so I can gage whether or not lower the price on. Not the 1st time this has happened. Same thing a couple years ago. Very annoying
06-22-2018 09:30 PM
I'm also a small time seller, but I haven't sold a thing in a week, which has never happened.. I thought I was going crazy! I called eBay today and was told that my listings are still searchable/findable (based on just 2 searches the eBay rep did) but I don't believe it!! How frustrating..
06-23-2018 10:41 AM
i too have received very few sales for going on 3 weeks now, which is not even normal at all. My own searches on ebay, show mostly overseas items, which never happened before, I have to chage to USA only to see USA and then it looks like slightly different stuff than default search. I believe their search is broken.
About the same time sales dropped, i began having a problem printing multiple shipping labels for orders. Orders do not to this day show for me to print labels. I have to use paypal to print labels. MANY CALLS to ebay, they know and are "working on it" but while it is broke this seller is paying for listings and a store and I DON'T BELIEVE VERY MANY BUYERS ARE SEEING my items.
06-23-2018 10:44 AM
correct, been a while here too. 30days maybe more.... i certain it is an ebay issue and I'm going to start pushing for refunds for listing fees and store fees. The ebay is broken and we shouldn't be suffering due to their technical glitches.
06-23-2018 10:46 AM
@bohemiandreams7 wrote:Having same exact problem over here. Small time seller but NEVER had a three-week period go by without one single sale. This is ridiculous. I am frustrated too that I have reported the dashes in the view count column issue as well MULTIPLE TIMES and it's been several weeks with no resolution from eBay. I don't know if it has anything at all to do with one another, but something is very, very different and it happened in the span of about a month. It wasn't a slow trickle off, it literally is like the spout got shut off completely. I had a great April, one of the best I've had since 2013. So something is off. PLEASE fix these weird glitches!!!!! Several weeks of this is completely unacceptable!!!
I've read other people say the same thing on here, which tells me it's a universal issue, where they go awhile with few to no sales, and then suddenly in one day have a ton of sales, then back to none. Definitely visibility issues right there. What else can account for random great sales on a Tuesday afternoon, followed by weeks of ZILCH. So tired of this....
I agree, keep calling. I call 3x a week, as I'm having other broken issues with ebay too. It's broke and we are paying for zilch. I'm mad and you should be too.
06-23-2018 10:47 AM
@therustygardener wrote:Cosmetic? WOW. Not a good customer service reply. Views tell me who's looking at what...
I've noticed since at least last Friday. Watcher but no view on an item, etc. Paying for a premium store and not getting my money's worth. Coincidentally, sales tanked.
keep calling. I do. I'm going to push for refunds, monday. this is bull**bleep**.
06-23-2018 10:53 AM
multiple issues here too. many calls to ebay. they verify there is issues on their end and no timetable when it'll be fixed. My label printing issue began then sales tanked. 2 sales last week, which is NOT AT ALL NORMAL. Their search is broken for one. printing multiple shipping labels at once is broken too. Then Friday, no orders would show, despite having 2 to print. so it got worse. calling again monday. Pushing for store subscription refunds, listing fees too, because why be ased to pay, if your items can't be found?
06-23-2018 11:10 AM
Hard to believe that this important feature has been down for a week already. Going nuts here. How do I know which items to push with a slightly lowered price if I can't see the number of views?
WHY is eBay not addressing this issue?
I had zero sales for weeks and I'm wondering if there is a connection. Are the items not getting exposure at all and is that why the viewing counter has disappeared? Then, strangely, a couple of my items are showing 1 watcher but 0 views. Who is watching, the eBay reviewer?
EBAY, WE NEED THE VIEWING COUNTER BACK.