Listing Thumbnail Not Showing Main Image

[sanfordsherman]

I have noticed a listing's storefront and search thumbnail does not match its designated Main Image. This bug is not consistent across all new listings, nor does it favor a specific numbered image when it occurs.

For example: https://www.ebay.com/itm/305566303982

Here is the thumbnail at my store:

And the search thumbnail:

And here is the actual listing page:

In this case, the thumbnail image being erroneously displayed is #3 (the last image).

Again, this isn't consistent across all new listings. I listed ten items this morning (all in the same way), and this is happening with two of them.

[wastingtime101]

iOS or Android and which version of the app are you using?

[sanfordsherman]

I am using a Google Pixel 8. As stated yesterday, I am using the most up-to-date, freshly installed yesterday, eBay app available on the Google Play Store.

[wastingtime101]

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@sanfordsherman wrote:

I am using a Google Pixel 8. As stated yesterday, I am using the most up-to-date, freshly installed yesterday, eBay app available on the Google Play Store.

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Hi elizabeth@ebay @mobile_feedback . Seller is having the following problem:

Creates drafts on desktop.

Uploads photos through Android app.

Goes back to desktop and publishes listings.

eBay choosing 2nd or 3rd listing image to show as thumbnail in search.

This only happens when they upload photos using the app. It's not happening when they upload photos from desktop, which is why I suspect this might be a mobile issue. Anything you guys can advise to help?

[sanfordsherman]

For those interested, this is still happening to a portion of listings published daily.