09-21-2024 06:31 AM
Hi, I am here to report a glitch when creating or revising a listing on ebay.com for item locations outside of the US (specifically Serbia).
The problem is that the Item Location automatically changes to the United States and the country of the correct item location disappears from that list of countries and I am unable to select and set it. Can you please say why does it keep switching to the United States? It really behaves like a glitch, because when one is creating a listing and goes to this section where one can choose the item location, Serbia disappears, then reappears and then disappears again. It was only after multiple attempts that I was able to finally create the listing with the right item location, while the system kept playing hide-and-seek.
This problem was first reported on 09-17-2024 by worlde_19
https://community.ebay.com/t5/Selling/Item-Location-in-listings-problem/m-p/34684176 However, today is 09-21-2024 and the problem still persists.
I believe it is in eBay's interest to deal with this asap, because a wrong item location is a violation of eBay's seller policies and the system currently forces sellers to indicate the US by removing the correct country of the item location from the countries' list (due to glitch). So through no fault of their own, the sellers in Serbia may have the US item location instead of the correct one because of this glitch, which has now been reported on here twice.
Your help is very much appreciated. Thanks!
09-21-2024 11:40 AM
From what I can see you have two active listings and they both show the item location as Novi Sad, Serbia.
09-22-2024 02:57 AM
Thanks for the reply.
They both show the item location as Novi Sad, Serbia now, but it was not an easy feat to achieve this.
Like I said in my post above: "when one is creating a listing and goes to this section where one can choose the item location, Serbia disappears, then reappears and then disappears again. It was only after multiple attempts that I was able to finally create the listing with the right item location, while the system kept playing hide-and-seek."
The same problem is affecting not only me but other people have reported this as well (pls see the post above, I've provided a link).
I should add that even when the correct location shows in the opened listing (when you fill out the details of the listing), it may change back to the US after you click on "List it" or "Relist it". So one has to paranoically double-check or triple-check that the item location is correct after listing the item.
The problem looks serious, because in the eyes of Ebay sellers may look like they indicate the US as their item location (wrong item location), when in fact they do specify the correct item location and it is the glitch that auto-changes it back to the US and hides the correct country of the item location from the list of countries and then puts it back in and then hides it again and it goes on and on.
09-22-2024 06:13 AM
Yes. I have the same problem. And same country. I can't make a listing. I am trying fill drafts. And always item locations are changing to USA. Or Serbia are disappearing and appear again. And even If I changed location to Serbia and close drafts after some times in drafts again pointed USA....It's awfully. I spent 2 hours to catching Serbia in list of countries. And no results
10-02-2024 04:26 AM
Hi. I've fixed this problem but very strange way. I've klick on button on the main screen in section SellerHub. Button with text like "Do it like a business" or something. After this I've got additional menu: Templates. And in selector of countries Serbia always stay ))). And now I fix all Item location. Good luck ))