I am not receiving Resolution Center notifications and my RC case is hidden

[spun602]

I opened a SNAD in the resolution center. Seller responded on Jan 5th, but I did not receive a notification. When I looked for my open cases it was not shown. When I attempted to open a new case, it then took me to my open case.

How do I enable notifications for RC, and how do I better view my open cases?

[spun602 · Accepted solution]

Contacted ebay support. Once support opened up the ticket I was able to see it in the resolution center without problems.