I am attempting to return a defective item

[mwm115]

I have been attempting to return an item that I purchsed but I have found it to be defective. I have gone through the steps to make a return, but after I describe the problem, I cannot get the program to accept the information to get to the next step. The button is unresponsive.

[ebooksdiva]

You probably need to upload a picture to continue the process.