I NEED HELP

[vintageimportsincforeigncarparts]

I have a real mess with Ebay and can't get any help. Ebay had a glitch in their system and billed my account $5,500 last month. I contacted them on the 30th of January and they acknowledged the issue and said that I would have to be patient while they resolved the issue. I told them I would be more than happy to be patient but my monthly bill is automatically debited on the 15th of each month and I can't have my bank account debited that much money. On the 31st of January a rep said she would put a 90 day hold on the automatic debit and that I should just manually pay Ebay the amount of my normal invoice. All should have been good......but it just got worse.
As you can guess, Ebay debited my account the $5,500 which caused a mountain of bounced checks, I couldn't process payroll, and one of my employees quit because I couldn't provide a paycheck. After speaking with many Ebay reps ( which were extremely helpful, kind, and understanding) I thought there would be a resolution. All the customer service reps voiced how sorry they were and that Ebay will certainly work this out. As of Tuesday at 4:30 nothing had been resolved. I called Ebay again and spoke with a supervisor by the name of Shannon. While he was sorry, we wouldn't connect me to his superior or help me in any way. His stance was that Ebay will provide a credit to my account and there is nothing else he can do. I explained that Ebay fraudulently removed money from my account and that my bank, suppliers, employees , etc won accept EBAY CREDIT as a payment method. He told me that I would have to send a letter to Ebay.
I have been selling on Ebay for 20 years and would like to continue, but it appears the only stance that I can take is legal intervention. Clearly I can prove damages, but I don't want to take the legal route. Does anyone have any ideas or any way for me to contact the Ebay Legal Department, Corporate connections, or someone that actually has power?

This has done major damage and I really need help

[mlop-3568]

Honestly, most who want to sue eBay are off base, but I do think you need legal help.
Keep in mind you did agree not to sue when you clicked the button to sign up, but I do believe a lawyer can help you.

[dollybeauty]

@vintageimportsincforeigncarparts 

@Anonymous  Can you look into this situation?

[dtexley3]

You can also post on eBay's facebook business (there's an oxymoron for you) page or their twitter feed as well.

Have you considered a short term paypal credit loan until you get things sorted out with eBay?

Obviously, keep records of all the fees you incurred from since this is eBay's error and they should cover those costs.

[brian@ebay]

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@vintageimportsincforeigncarparts wrote:

I have a real mess with Ebay and can't get any help. Ebay had a glitch in their system and billed my account $5,500 last month. I contacted them on the 30th of January and they acknowledged the issue and said that I would have to be patient while they resolved the issue. I told them I would be more than happy to be patient but my monthly bill is automatically debited on the 15th of each month and I can't have my bank account debited that much money. On the 31st of January a rep said she would put a 90 day hold on the automatic debit and that I should just manually pay Ebay the amount of my normal invoice. All should have been good......but it just got worse.
As you can guess, Ebay debited my account the $5,500 which caused a mountain of bounced checks, I couldn't process payroll, and one of my employees quit because I couldn't provide a paycheck. After speaking with many Ebay reps ( which were extremely helpful, kind, and understanding) I thought there would be a resolution. All the customer service reps voiced how sorry they were and that Ebay will certainly work this out. As of Tuesday at 4:30 nothing had been resolved. I called Ebay again and spoke with a supervisor by the name of Shannon. While he was sorry, we wouldn't connect me to his superior or help me in any way. His stance was that Ebay will provide a credit to my account and there is nothing else he can do. I explained that Ebay fraudulently removed money from my account and that my bank, suppliers, employees , etc won accept EBAY CREDIT as a payment method. He told me that I would have to send a letter to Ebay.
I have been selling on Ebay for 20 years and would like to continue, but it appears the only stance that I can take is legal intervention. Clearly I can prove damages, but I don't want to take the legal route. Does anyone have any ideas or any way for me to contact the Ebay Legal Department, Corporate connections, or someone that actually has power?

This has done major damage and I really need help

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Hi @vintageimportsincforeigncarparts. I've looked into this and do see that that the supervisor you spoke with is working to get a credit to your account. They will let you know when the credit has been processed, so keep an eye out for updates. 

[rfmtm]

In the future have your ebay invoices go to a credit card, to avoid this type of thing.  Even your PayPal account is best linked to a secondary bank account, never your main business/personal account.

If no resolution, I would be contacting the BBB and your state's AG.

Also talk to your bank about the overdraft fees.  Even the local manager has the power to reverse them, if ebay doesn't pay them as they should.

[castlemagicmemories]

tyler@ebay 

Can you help the OP with this?  Thank you!

[vintageimportsincforeigncarparts]

Thanks for your input.  According the Shannon, the supervisor I spoke with, Ebay will not cover any of the costs associated with the glitch.  I don't really want to have an attorney involved but I have spoken to one.  The law firm said this is a straight forward and easy case with proven damages.  I want to keep my account open and don't want to be kicked off of Ebay, which I know would happen if it comes to arbitration.  

[vintageimportsincforeigncarparts]

I really appreciate your response.  The problem is not the credit, which has been promised to me for a while now.   The problem is that Ebay fraudulently withdrew funds from my account after customer service rep Marcia put a stop gap in place and promised that my automatic debit would be put on hold for 90 days.  That is document on my account.    

The major issue is that Ebay withdrew and drained my business bank account causing considerable financial damage to my company.  The supervisor Shannon basically said that they would not provide any assistance for the nightmare they created.   I called Ebay every day since 01/28/2019 to make sure that this would not happen and it did .  Bounced checks, Payroll issues, etc. Shannon said the only thing that will happen is a credit to my account which does not take care of the fact that Ebay really turned me into a criminal by writing checks that didn't clear.   With diligence and vigor, I contacted Ebay daily for almost three weeks to make sure this wouldn't happen and it did.  The worst part is that Ebay isn't willing to make the situation right.  

Again, I appreciate you taking the time to look into this matter and attempt to help.   As you can imagine I am looking for Ebay to fix the situation and repair the damages that they have caused and according to Shannon, Ebay will not do so.

[vintageimportsincforeigncarparts]

Thanks for the response, it's nice to know that the Ebay members seem to care more than Ebay the company.    I was hoodwinked into to providing a direct payment source to Ebay in order to get a discount on our monthly invoice.  I never once thought that a fraudulent activity like this could happen with Ebay….clearly I was wrong.  

Pointing out the fact that I should contact the BBB and our AG is a good point.  I am trying to get some type of resolution with out involving third parties because I am concerned with the backlash from Ebay.  Getting kicked off of Ebay over $5500 isn't worth it.  I have spoken with my bank and was able to get them to remove a couple of fees but it keeps racking up.  They couldn't do anything about me not meeting my payroll requirements and as you can imagine......once a single check bounces a cumulative affect occurs like dominos.  While I can prove damages I had to take a loan out from my bank which isn't something I have ever had to do in 20+ y ears of business.

Again, thanks for taking the time to provide insight.

Matt

[myjunqueyourtreasure]

This is so wrong. If a company takes money from a seller's account in error then they should reverse that and put the money back to the account they took it from, Not in essence give a "store credit".

[vintageimportsincforeigncarparts]

I did agree not to sue Ebay when I signed up, but they are in breach of that contract. Furthermore, they have made promises that they did not follow through with. The last being that they promised a credit by this past Friday. A credit doesn't help with the financial damages but they didn't even follow through with providing the promised credit.
Matt

[greg5000]

I recently just started posting on Community Boards, due to concerns with many simultaneous technical issues from the early February system updates that were rolled out.  I've been a long time buyer of many items from many sellers since 2010, and was just about to set up a seller's account (I just purchased a new home in another state and have a lot of items I would like to sell to downsize).  After reading through many posts here, I see a very high number of technical problems, but of most concern ..... a very serious issue regarding the lack of customer support and empathy towards eBay's customers.  If what you're reporting is all true, you need to be compensated for this fully.  The fact that the credit still not posting to your account is inexcusable.

I've been sharing my concerns recently with a member of the eBay Concierge Leadership Team and will be forwarding your issue to him for review.  I can't promise anything, but I'm very persistent and wish to see you (and everyone) treated fairly.  If this issue can't be resolved for you quickly, then I can assure eBay I would never want to sell here.  I'll be checking back to see what happens later this week.

[greg5000]

Brian,

Looks like you're with eBay.  Not sure if you're empowered to help fully resolve this, but it would be nice if you were.  If you are, or have a way to escalate, this is one of those cases that should be walked through to resolution "real time."  Making the customer wait any longer just isn't right.  Also, addressing all of the concerns (i.e. financial loss), needs to be part of the resolution.  Hope to see a happy outcome soon!