Hello! I am also having a problem with no follow-through by eBay. I am trying to escalate a case. In fact, eBay has sent me two emails telling me to escalate the case or it will be automatically closed in 3 days.
However, NONE of the instructions they give to escalate the case work!
This is directly from the email:
"Details on how to escalate your case:
Follow the Case Details link below
Click "Respond to Case"
Select "Escalate this case" to eBay Customer Support
Click "Submit" after providing additional details you'd like to share about your case...
Here are the details of your case(s):"
However, when I click on that link, the page that comes up offers no link or verbiage that says "Respond to Case" nor "Escalate this case". A search for the term "Escalate this case" on eBay only brings up items/cases for sale! The ONLY option I have is to either "Send a message to the seller" which I have done several times and they have been giving me the run around for weeks! Or, to "Close this request" I MUST click one option to move on. Since I don't want to CLOSE the case, I select send a message and then we go round the merry go round, again! This has been going on since the 3rd week of November!!! Long past the 3 days eBay allows for us to resolve our dispute. But, if you read the responses from the seller, it is clear at this point, that they have no intention of replacing my broken cord. They told me once it was already sent, then they said they could not find my order, then they said they didn't have my address, then they said it was sent again! eBay where are you????
Is ANYBODY home at eBay??? PLEASE HELP ME
How can I take action against eBay? Any ideas. please!
