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Help me about tve cancellation of my order

The product number is 389088030329

Hello, All
How are you? I am very sorry for sending email without any notice.
My name is Jae Ho Park from South Korea. I am a big fan and customer of ebay if you check my history. Recently I am very in trouble of my order and ebay system. I had ordered the product one month ago, and I know the product was the pre-sale. So I waited until the seller received the product from the ordering organization. But now I can't wait anymore. Another seller's product from pre-sale arrived me already. So I wanted my order, because the product is not started for the shipping yet. So I requested the cancelation of my order, however I have declined my cancelation for order. Once again, I ordered the case on Oct 14th, and after one month now, the case doesn"t still start the shipping yet. Another order from another seller already sent me and I got it. But this order isn't still even started for shipping. And I had sent several messages for checking the status of my order, however I haven't received any reply or any feedback or message for starting of shipping. How can I do now? Please let me know. I had used several years for ebay, but this is my first time. I am not sure whether I use ebay from now on or not. This is really disappointing. Please consider my situation. I look forward to ebay's reply as soon as possible. Thank you in advance.
Best Regards
Jae Ho Park

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Help me about tve cancellation of my order

You can request to cancel , sellers are not required to do so. If you don’t receive your item by the last estimated date of delivery, you can open an item not received case. If too much time has passed causing Money Back Guarantee to expire, your only recourse would be to file with the payment source used to purchase the item .  

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