Help, confused about disparity - how do I have a late ship rate with 100% tracking on time & valid

[alaudermac]

This is what my dashboard shows.  How do I have such a late shipment rate when it also shows I have 100% on time tracking and validation?  They had me at top rated and are now saying I'm at risk of returning to average.  Is there any way someone from eBay could look at this for me?  

Late shipment rate

3.28%

Tracking uploaded on time and validated

100.00%

Appreciate any help.

[partial*eclipse]

There are two separate time-related evaluation measures.

1.  For TRS status, they look at whether tracking was uploaded within your handling time.  Then it must get a validation scan, just to prove it's not fake. So this can be any scan even the delivery scan.

2.  The newer "On time" requirement can be met in 3 ways: (1) scan within your handling time; (2) delivery scan within the estimated delivery dates; or (3) buyer answers "Yes" when they leave feedback and are asked whether it arrive in time.

Just to make things even more interesting, item (1) is based on just the past 3 months, but item (2) looks back a whole year.  So it's very easy to have a better rating in one of them than in the other. In your case, you have uploaded tracking in time for everything in the past 3 months, but sometime in the past year a few of your items haven't met the criteria in the second group.

http://pics.ebaystatic.com/aw/pics/sc/sr152/8565-1_eBay_On-time_Infographic_FA.pdf

[labs118]

Did you run a report just so you have an idea when the late shipments are from ?

The best thing to do is look at your Dashboard  & run a report

Next to late shipment rate click the down arrow & click get full report, from there look at what shipments show late .
Just so you can figure out what happened 

[aramintaca]

Have you been keeping track of your seller status? Did this suddenly happen or has there been a late item or two that you are aware of in the past year? Where is the number of transactions not meeting time requirements shown?

[thatsallfolks]

Is your late shipment rate using the past 12 months of sales, or just 3 months?

[comics-scifi-collectibles]

Per Trinton at ebay if you have a scan within your stated handling time then if the packages arrrives late you can not get a late delivery metric. 

If you do then call customer service and report it and get the late delivery one removed. 

Here is a link to the phone "tree" . Choose the options that closest match your problem. Scroll down to bottom and click on the call us button for a one time use code.

https://ocsnext.ebay.com/ocs/cuhome?from_ocs=1