Heads Up - Variation Listings Are Auto Scrolling Photo and Selection

[mcdougle4248]

When I open one of my variation listings from the search results page the default photo shows very briefly, then auto scrolls to a random variation photo and selection from the drop-down selection list. 

At this time, it only happens when I open my variation listings from the search page, it does not happen when I open the listings from my Seller Hub active listing page. I tried both Chrome and Firefox with the same results.

I requested a callback and the CSR was able to replicate the issue and said that he would submit a tech ticket.

Is anyone else seeing this?

FYI @wastingtime101 

[valueaddedresource]

@mcdougle4248 I can confirm I'm seeing the same thing on your listings.

When clicking through to one from search results, it auto scrolls but does not do it when navigating to the same listing via your storefront.

No idea why it would do that or what to suggest though, sorry.

[mcdougle4248]

@valueaddedresource 

Thank you for checking my storefront, I did not think of checking there. At least I have one place where it is working properly for buyers.

This type of issue with variation listings has happened before 😩 

[wastingtime101]

I'm having the same problem. As you guys said - it's only when clicking on the listing through search.

Hi kyle@ebay - you helped us last time something like this happened. Next to McD's ID above - click view listings, and from that search page select one of her variation listings. "Choose" in the title. You should be able to replicate what we're experiencing.

[kyle@ebay]

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@wastingtime101 wrote:

I'm having the same problem. As you guys said - it's only when clicking on the listing through search.

Hi kyle@ebay - you helped us last time something like this happened. Next to McD's ID above - click view listings, and from that search page select one of her variation listings. "Choose" in the title. You should be able to replicate what we're experiencing.

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Hey @wastingtime101 thanks for checking in. @mcdougle4248 I'm still seeing this on your variations this morning, though @valueaddedresource's suggestion is showing the listing correctly for me too.  I'll be glad to pass this along to the proper teams for review!   

[mcdougle4248]

kyle@ebay 

Thank you for passing this along!

[wastingtime101]

Hey kyle@ebay  - any chance you can check with the product team? This is still happening.

[mcdougle4248]

@wastingtime101 

Another seller posted about the issue here today. I tagged Kyle and he said there are no updates yet from the product team.  

[mcdougle4248]

kyle@ebay 

This is day 23 since I first reported this issue, which is still happening as of this morning. Please check with the responsible product team again and see if we can get an update on a fix. 

[kyle@ebay]

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@mcdougle4248 wrote:

kyle@ebay 

This is day 23 since I first reported this issue, which is still happening as of this morning. Please check with the responsible product team again and see if we can get an update on a fix. 

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Hey @mcdougle4248 I will gladly reach out again and let them know this is continuing to cause friction.

[mcdougle4248]

kyle@ebay 

Thank you, I appreciate your efforts!

[mcdougle4248]

kyle@ebay 

Well, here I am again 🙄 I wonder if we MIGHT expect this issue to be resolved anytime soon? Please check with the team again. Buyers are starting to shop for the holidays and it sure would be nice if my variation listings functioned properly.

[kyle@ebay]

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@mcdougle4248 wrote:

kyle@ebay 

Well, here I am again 🙄 I wonder if we MIGHT expect this issue to be resolved anytime soon? Please check with the team again. Buyers are starting to shop for the holidays and it sure would be nice if my variation listings functioned properly.

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Hey @mcdougle4248 I looked through your listings and I still see it happening on a few of them on my end.  I'll continue passing this along!  Another thing you can do is look at your store from the app, and when it happens, shake your phone.  It will pop up a "shake to report" option as another way to get this reported to our internal teams.

[mcdougle4248]

kyle@ebay 

Thank you! I have reported the issue through the app. 

[wastingtime101]

This is still happening kyle@ebay .

I was browsing the app and found it was happening there, too.

I was on the app looking for something to purchase and if I didn't know how this all works with variations and about the error taking place, as a buyer I would have been very confused about expecting to see a variety of  choices but eBay was defaulting to some random one. Horrible experience.

We're in peak selling season. eBay was alerted to this nearly 2 months ago. Unacceptable they haven't fixed it yet!

You use a lot of variations @iamalwaysright - you need to be aware of this and how it's affecting your customers.