HAS EBAY DROPPED PHONE SUPPORT? YES OR NO?

[little.font.lord.leroy]

This is a simple question that no one seems to be willing or able to answer.

Has eBay dropped phone support? is there a single eBay representative who is willing to stick their neck out and answer a simple question?

I mean, fine, drop a service that customers appreciate and love. BUT at least have the courtesy and integrity to make an announcement!

[kensgiftshop]

@little.font.lord.leroy 

They still have some phone support, but you have to have them call you back.

[little.font.lord.leroy]

FINE how do I get to any page so that I can get them to call me back?

[larrys.basement]

Go to the home page. Scroll all the way to the bottom where it says "Help & Support". There you will find "Contact Us". Follow the links for your particular situation.  This is the way it has always been.

[max-list]

They moved it recently, not there like it's always been. This is from another post.

"You can still have ebay call you back, they just - in classic ebay fashion - changed something without mentioning it to the people who might need to know. They hide the link ... I mean moved it to the 'chat with an automated assistant' link on the same help page. Click on that and the 'type to a computer' panel pops up. Scroll all the way to the bottom and then click on 'see more' and then scroll to the new bottom and there it is - "have us call you". Or type call me in the chat box.

[kensgiftshop]

@max-list 

At the bottom of this page, on the right side is a Contact Us link you can use.

[max-list]

I did that before as have others and it just says "Chat with our automated assistant" so people think it's gone. I heard some people get that message and others get the "call me" message. So it's different for everyone.

[eburtonlab]

If you use the "Chat with our automated assistant" -- if that works for you -- the last option ("See more") should allow you to see a link for "Contact an Agent" which should result in a call back, if you are in the US or Canada. (As you indicated in your previous message)

[kensgiftshop]

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@max-list wrote:

I did that before as have others and it just says "Chat with our automated assistant" so people think it's gone. I heard some people get that message and others get the "call me" message. So it's different for everyone.

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I'm not sure, but it might be the problem you have, which decides which way you are sent?

You can contact them through their FaceBook page and I've heard they are a little better and more knowledgeable there then calling CS.

[max-list]

I tried that. I had heard the same thing about facebook, but I left them a message 2 days ago and haven't heard anything back yet. I got it fixed immediately by calling CS.

[eburtonlab]

If the chat assistant is still not working for you, apparently there is a call back link on this page:

https://www.ebay.com/help/policies/selling-policies/selling-practices-policy?id=4346

Found in another thread:

https://community.ebay.com/t5/Selling/Have-Us-Call-You/m-p/31974317/highlight/true#M1774200