Update as of 7/13/23: We recognize that the issue with QR codes may have resulted in delayed shipping. For this reason we eBay will automatically protect your seller performance for these transactions including:
- Your late shipment rate
- Your valid tracking upload rate
- “Item not received” cases due to late delivery if you uploaded tracking before the case was opened, and have a physical scan from the carrier
- We will also remove any associated negative and neutral feedback
If you were unable to void your label and did not use the label, we will be issuing refunds to your account.
Update as of 7/12/23: QR Code functionality for all USPS services has been restored.
Update as of 7/11/23: A resolution is still underway; sellers will need to print their Ground Advantage labels in the interim. We'll update everyone once the issue is resolved.
Edit: QR codes have been disabled for all USPS services while we work to resolve the the issue. In the meantime, please print shipping labels for these services. We apologize for any inconvenience.
Thank you all for reporting this issue. We’ve identified the root cause which is impacting only QR codes for only Ground Advantage labels. The issue will be resolved by end of day today (7/10/23) and any QR codes for Ground Advantage labels will be scannable by USPS tomorrow. We apologize for any inconvenience.
Devon,
