Getting error message when I try to print label to return an item

[mich-zauc]

I cannot print the label to return an item.  When I try to print the label,  I get an error message:  "We couldn't process your request because of a technical issue. Please try again."  I've been getting this error message for 4 days.    The item was purchased as a "guest," not through by ebay account and I wonder if this is causing a problem.

Thank you for any suggestions.

[ebooksdiva]

If you bought the item with the guest account , you need to return with the same guest account you bought the item with.  

[mich-zauc]

Thank you.  Yes, I did that, but am getting a technical error when I try to print the return label.  I just submitted the issue to the technical people, so maybe they can help.

[eburtonlab]

You cannot print a guest purchase return label if you are signed in to your eBay account. Sign out of your account first, and then use the link to print the label.

[mich-zauc]

Thank you.   I was not signed in to my ebay account.    It's a conundrum.