Getting customer service support from eBay

[korella4]

Hi. I have requested help from eBay for a resolution of a situation where I haven't received the items I purchased. eBay has requested "more information," and I have now filled out the form three times, but each time when I submit, I get this message: "We ran into a problem. Please go back and try again." Is it worth trying to get eBay's involvement? Or, is the offer to help really just a trap? (With almost 500 purchases, this is the first time I haven't received the item.) BTW, the seller is being very responsive, but they also want eBay to aid in resolving the problem. 

[klhmdg]

You should just be able to go into the purchase and 1 day after the last estimated delivery date, file a Not Received case for the item.

Is this where you have forms and issues?

[kensgiftshop]

You can request to have CS call you back at the address below.
https://www.ebay.com/help/contact_us?id=4002&st=10