GetOrders API failing with error code 2004

[shoe_zone]

Since midnight today (8th April, 2024), the call to GetOrders RESTful API has been failing with the following error which means we cannot process any new orders placed today!

<BulkDataExchangeResponses xmlns="urnapis:eBLBaseComponents">

<OrderReport>

<ACK>Error</ACK>

<Version>1241</Version>

<OrderArray>

<Errors>

<ShortMessage>Internal Application Error</ShortMessage>

<LongMessage>Internal Application Error</LongMessage>

<ErrorCode>2004</ErrorCode>

<SeverityCode>Error</SeverityCode>

<ErrorClassification>RequestError</ErrorClassification>

</Errors>

</OrderArray>

</OrderReport>

</BulkDataExchangeResponses>

We use the following endpoints for the API:

https://api.ebay.com/sell/feed/v1/order_task (feed type LMS_ORDER_REPORT)

https://api.ebay.com/sell/feed/v1/task