cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

GSP disabled after changing adding pictures to an active listing

I've been in GSP for a year or so.  It has worked pretty well for me.  No customs forms or standing in line at the post office is a big win in my book.  

 

Except, a few times lately I have added pictures to an active auction (which ebay allows).  But after adding the pictures GSP is disabled.  I can see the box checked if I revise the listing (it can't be changed at this point), but international buyers are unable to bid on the item and it appears that I do not ship through the program.   International buyers make up a good percentage of my buyers and an even larger percentage of total sales (they pay more per item).

 

I've had this happen a couple of times in the last month.  Calls to ebay have not been any help.  The suggestion is to have the buyer call them.  Ebay then directs them back to me to fix the problem.

 

Has anyone else seen this? 

 

I can't find anywhere to file a bug report and "support" will not give me a ticket or problem report number. 

Message 1 of 2
latest reply
1 REPLY 1

GSP disabled after changing adding pictures to an active listing

Following up.  My bidder contacted ebay and they of course said the problem is on my side and is not enabled.  Again ebay NoSupport has tried to scrape the problem off on both the buyer and the seller where it is clearly an ebay problem.  

 

Attn: eBay  How about providing some real support for paying customers?

Message 2 of 2
latest reply