Filing an appeal for item not received, the attach file button foes not work.

[geckojeep12]

I have tried to open an appeal because I did not receive my item even though UPS said it was delivered. So the tracking number the seller provided shows delivered. I have filed a request with UPS to open a claim. When I click file an appeal with Ebay it will not let me attach the image showing I did not receive the item and I have filed a claim with ups. it shows to attach image but when I click on it nothing happens therefor not allowing me to click the file button for appeal, I have tried also calling eBay but all I get is a recording. Please help.

[mr_lincoln]

@geckojeep12 

Will UPS provide the address location the package was delivered to?

If this a False tracking number scam it's a lot of work trying to get your refund.  Seller's will use a false tracking number or ship something cheap to a nearby address, eBay sees the package was delivered and Buyers cannot win an Item not received claim.

You can try a charge back on your credit card if you used one to purchase but getting the exact location of where the package was delivered is important. 

[geckojeep12]

Ups just gave me a claim number when I filed to open a claim. They did not tell me where it was delivered to. I had to do it online. It is for a pair of shoes for $455.60

[ltldpr]

Have you tried using a different browser to file the claim with eBay?

I know it sounds dumb, but sometimes turning your device off and back on fixes weird issues too.

If that doesn't work, try a different device if you have one. 

[eburtonlab]

Good instructions for dealing with false tracking issues:

https://community.ebay.com/t5/Buying/what-do-I-do-if-I-never-received-my-package-but-tracking-shows/...

[12345jamesstamps]

Can we assume this seller had feedback and sold a number of items to buyers before?

Personally, I would go to a UPS store with the tracking number and ask a clerk what to do. Who the package got mailed to.

There must be a UPS store by you somewhere. It quite a bit of money and worth it to find a store and talk to a clerk. Online and calling doesn't always work as good.