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Error printing shipping label for return

I am trying to return an item, but when clicking “print shipping label”, it opens a new page saying “We cannot process your return request due to a technical issue.  Please try again”.  I have been trying for days and still not working.  All attempts to use customer care on Ebay have resulted in exactly zero helpful information, and my emails to ebay have gone unanswered.  Attempts to contact the seller directly result in error messages saying it’s been over 90 days since the purchase and won’t let me contact them despite trying to respond to the email they sent me earlier this week.  Is there any way to talk to an actual person at eBay to get this resolved?

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Error printing shipping label for return

Try going to your Purchase history.
Find the item in Returns and cancelled orders.
Select View return details.
Choose See label.


If the label is printing blank:

When the return label print window opens, do not use the PRINT button at the bottom of the page. Instead click on the ">>" at the upper right of the window and either use the Print or Save option there.


If none of the above helps, you will have to call ebay to email you a copy of the label.


Best to also get an acceptance scan from the carrier, especially if close to the cutoff date. Otherwise, one day late getting scanned and seller can have ebay close case in his favor.

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Error printing shipping label for return

Make sure you are signed in to the same eBay account you used to make the purchase. Find the transaction in your purchase history and go from there rather than using an email.

 

If you purchased as a guest, sign out of your current eBay account and see here:

 

https://www.ebay.com/help/buying/returns-refunds/returning-item/returning-items-bought-guest?id=4065

 

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