Error message when buyer wants to accept offer

[lilla-1]

Is there some type of glitch occurring with the process where you can send an offer to watchers or potential buyers that have an item in their cart through the "send offer for eligible items" process? I have had a few people contact me saying they are getting an error message when they attempt to purchase the item through the offer I sent.

[mr_lincoln]

@lilla-1   More than likely its a glitch ... you might try reporting it on the "Technical issues" board - that can be found on the Discussion tab then Inside eBay.

A Watched item does not automatically get put in the Cart ...

[penguins_dont_fly]

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@lilla-1 wrote:

Is there some type of glitch occurring with the process where you can send an offer to watchers or potential buyers that have an item in their cart through the "send offer for eligible items" process? I have had a few people contact me saying they are getting an error message when they attempt to purchase the item through the offer I sent.

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Check your Buyer Requirements log. They may be hitting the auto-blocks.

https://www.ebay.com/help/selling/listings/creating-managing-listings/setting-buyer-requirements?id=... 

eBay allows you to send offers to them, but they hit the Automatic Buyer Requirements block when they go to accept.

If you want to allow them to accept, you can add them to your Exemption List.

Note that you can not send offers to buyers on your manual block list ... but the auto blocks don't apply until the buyer tries to accept 😞