Error - Buyer got Pay Now message from eBay for a paid item

[somanypostcards]

I got a message from a buyer who paid for item number 185924974790 on 7/13/2023.  It was mailed using eBay Standard Envelope, tracking # ESUS153093312, which shows a July 17 delivery date.  Yesterday, 7/26/2023, the buyer got a Pay Now message from eBay and messaged me, asking "Is there a way you can tell eBay this is wrong?"  As a result, I am reporting this erroneous Pay Now message here to let eBay know about the glitch.

[dhbookds]

Could have been a plishing attempt

If in her regular email.......forward to  spoof@ebay.com.

If in her ebay mail account........use the report a message function.....

[wastingtime101]

Posting here is good to alert others of the situation and they can tag on if they're having the same issue. But to actually get this to where a ticket is filed with eBay's tech team, you or the buyer generally have to contact CS directly.

You can use chat (type agent in box) or callback on this page:

https://www.ebay.com/help/contact_us?id=4002&st=10

Or you can send a DM through social (askebay on twitter, ebayforbusiness on facebook).

But if you think this is a one-off glitch (which does happen) and aren't worried about filing a tech ticket, just want to put the issue out there to say you fulfilled the buyer's request, then I get it. 😉

[somanypostcards]

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@dhbookds wrote:

Could have been a plishing attempt

If in her regular email.......forward to  spoof@ebay.com.

If in her ebay mail account........use the report a message function.....

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It was in her eBay mail.  Where does one find the report a message function?

[somanypostcards]

@wastingtime101 

I followed your advice and went to online chat.  The AI bot was an absolute disaster.  I said this was about a paid for item, gave date paid, and that eBay sent a Pay Now message at a later date.  The AI bot wanted to know which item, so I typed the item number (2 of which had sold and been paid for).  The AI bot then asked me to chose which was the UNPAID item I was referring to.  There was no option to enter text to explain both items were paid for.  I ended the chat and asked for an agent to call me.  I was told the callback wait was 2 minutes.  Much later, I'm still waiting for a callback.  eBay support is such a waste of time...

[asset_liquidators]

This could also possibly be a delayed message that was sent to the buyer on the day they made the purchase and it just now came through. 

I got a message the other day from a buyer and the message never showed up in my ebay messages. I just got the email saying I had a message but it wasn't there (this wasn't a phishing email as it is someone I had been conversing with in ebay messaging). I had to use a previous message to respond.

[wastingtime101]

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@somanypostcards wrote:

@wastingtime101 

I followed your advice and went to online chat.  The AI bot was an absolute disaster.

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You were forced to go through all the bot prompts even after typing 'agent' in the chat box as suggested? Interesting, first time I've heard that @somanypostcards .

[somanypostcards]

No, first try I decided to chat with the AI bot.  When that resulted in a totally unacceptable chat, I elected to have a rep call me.  It turned out my phone ring tone was turned off (volume at 0) so I didn't hear the call.  Finally I did exactly what you said, went to the bot prompt and typed agent.  After a 6 minute wait, I spoke with a human who, after investigating, said she would report this glitch.  If this happens to anyone else, the Ref. number is 1-466117346011.  She also told me to tell my buyer not to worry as the item was marked as paid.