Email marketing not working

[shmizz]

Anyone else having techmical issue with email marketing not sending emails?  

[shmizz]

As soon as I am free this evening I'll respond. I can tell you I tried from multiple browsers as well as laptop, iPad and desktop.

[myhomeschooldelights]

Hi - how are you getting through to eBay customer service via email?  I would love to be able to do that instead of waiting for hours on the phone.  I thought they took that feature away a long time ago.  If you know of a way to email customer service, and get a response like this, could you please share it?  I'd be most appreciative.  Thanks!

[myhomeschooldelights]

Yep - it's part of our paid subscription.....

[shmizz]

Did you see my feed with griff yesterday? He gave his email and ask the info be sent to him. Maybe others should do that as well

[myhomeschooldelights]

Yes - thanks for posting that on the Weekly Chat.  And yes, we should all additionally write to Griff as I suggested in a former message in this thread yesterday.  I did so, but haven't heard back yet.  When I have written to him in the past about other issues, he has replied personally - after the generic automated one.

If you write to him, Include your computer type, operating system, brower, and urls associated with problem, maybe a screen shot, and a detailed explanation of what you are trying to do and what happens (or doesn't).  When I wrote I also included a link to this thread.

If I hear back from him, I will report on it here.

[gibsonbk]

This email was in response to my phone call.  I too sat on the phone for hours before I finally got someone who knew what I was talking about.  I requested an email response which is what I got.  If you call ask directly for the technical department.  Noone at customer service can help.

[shmizz]

So now when I go in to send another email my system will not allow me.  It says: 

Note: You have already sent an email to this mailing list within the past 7 days. You may send to this mailing list again on Apr-22-2016.

 Which basically is saying I sent one out so I have to wait a week.     But, of course , I did not send one out.

[gibsonbk]

My email that I sent last night and failed did not count against my emails sent.

However the email that failed had quite a few things wrong with it.  The featured items where listed as "other" category but if you click on that it is empty because I do not use the "other" category.  Items were on the email that are no longer available and have not been for a least a week.  They did not appear on my the preview email.

[myhomeschooldelights]

I was wondering if that was the problem initially when trying to resend, but I am not receiving that message on my status page.  Very weird that you are getting that.

I just wish we could find out if there are any commonalities among our computer systems - what type, what OS, what browser, any other strange ebay behavior such as security protocol log in problems lately?  My computer keeps logging me out when I have the box checked to remain logged in and that is different than normal.  Things like that.  I don't know what else we have in common and that information could be useful to a team trying to fix the glitch.  I posted those questions in an earlier message here.

I guess we have no choice but to be patient.  If you hear back from Griff directly, please let us know and I will do the same.

[myhomeschooldelights]

By the way, I just noticed that there are posts going all the way back to January about this same issue on other boards:  selling & tools/apps I think.  I haven't sent a store newsletter since December, so am probably just noticing this now.

Surely there must be somewhere this 4-5 month old glitch can be reported, addressed, and fixed.  We are paying for it with our subscriptions.  

Are you still receiving other seller's newsletters that you are subscribed to?  I am.  At least some.  I wouldn't know what I'm not getting of course.

[shmizz]

I have not received any other newsletters. My last newsletter was March 9th that I sent.

[gibsonbk]

I sent one out on March 23rd.  My first failed one was March 31st. 

I have tried in Firefix and Explorer. 

[shmizz]

Has anyone gotten anyfurther or any resolution with the Newsletter?     Currently, I am unable to even generate one because it said I sent one in the last 7 days - which i did not.

[myhomeschooldelights]

Hi - no.  No resolution or response from Griff.  😞  I am unable to post on the Weekly chat Wednesday at 1 p.m. west coast time, but I think that is the only option we have - just keep asking.  I would do it if I was able to be at my computer at that time.  It could be that he forwarded the notice of the problem on to the tech team last week, and is awaiting a response.  He usually posts that status at the top of the hour.  If you don't see anything, I'd suggest asking the question again on the chat.  Did you ever email Griff personally with your info?  I did.  If everyone having a problem could do that and continue to monitor the live chat on Wednesdays I think that is the only thing we can do.

If you email Griff, include your computer type, OS, browser, links to your status page showing FAILED-TRY AGAIN, and maybe even a link to this thread.  He needs all that information to do anything for us.

I did read another older thread on this issue - there are a few dating back to last year on various boards - and I noticed one person saying they called CS and got a credit issued on their account for not being able to use this feature we are paying for.

I am also still curious if we have anything in common - are we all using PC's?  What OS are we using?  What browser?  Is there any commonality between everyone having the same problem?  What level of store do we have?

[shops-at-pluma]

Hi, I thought I’d weigh in with my similar experiences.  My last successful email was sent on March 18.  I send mine out every two weeks, so the next one was sent on April 2, and here is what happened:

• When I clicked “Send email” I got the message, “Your email has been queued and will be sent within 4 hours.”
• After the four hours, it is no longer in the “Pending Emails” column, but in the “Sent Emails” column.
• But when I click on the email, it says, “Status – Failed (try again)”.
• I checked my email to see if I have received the newsletter, because one is always sent to me, but it isn’t in my inbox.

I have tried to re-send it 12 times in the last two and a half weeks, to no avail.  The same things I outlined above occur every time.  I have tried making changes to the email a few times, changing photos, since I thought an issue with a photo might be causing the problem.  But that did not make a difference, the end result was always the same.

I have tried two different computers, Windows 7 and 8, with Firefox and Explorer, also to no avail.   I have a Premium store.

This has been time-consuming and I am frustrated, but not so much that I will call CS. I’ve already wasted quite a bit of time already!  I have new products I am wanting to get the word out about, plus I had just edited my listings to include an invitation to sign up for the newsletter.  I was beginning to think I had jinxed it.  LOL.

Perhaps later in the week if I find myself with a couple of hours to kill, I’ll make the dreaded call to CS, and will report back with any news.  Good luck to you, one and all!