@esmgee wrote:
I'm having exactly the same problem and have emailed eBay several times. They admitted there is an issue and they are trying to fix it but it's been weeks now and no change. This is the email response they sent to me:
"First of all, please accept my apologies for delayed response in this, as this took time longer than anticipated. We have replicated to search items from our end and we were also getting same inappropriate results which you were getting, On escalating this to our technical team, we have received update that there are some challenges with search feature and they are working to get this issue resolved.
Our team is looking into this to get this issue resolved as soon as possible. I've also added your user ID to list of impacted members and they are working hard to resolve this.
We appreciate your patience and understanding in the meantime. It is in times like these that we badly need your support as we do get really concerned that our customers are not having a good experience as we always aim for.
Once again please accept my sincere apologies for the inconvenience caused. I appreciate that you have been very co-operative and understanding in this matter. And, this issue will be resolved very soon."
That was nearly 2 weeks ago. Previously, they told me to do the workaround. Yes, the workaround of adding " " around the search words helps but it's only a quick fix for those who know about it and shouldn't be a permanent fix for the few. I'm concerned that buyers who don't know will just give up. There has been a marked impact on sales. This issue seems to have happened straight after the big outage in June. EBay needs to inform all sellers what they are doing to fix this problem permanently. If it is called a "smart search" it's not that smart is it if no one can find what they are looking for!
@dtexley3 wrote:
According to the most recent weekly chat, "there are no reported issues with search" so we must all be imagining things.
Fully agree!
I highlighted the most important thing you said:
"I'm concerned that buyers who don't know will just give up."
Many buyers, including myself, don't have a lot of patience with websites that don't provide a good user experience. If "potential" buyers come here and have difficulty finding things, they will quickly become "future" buyers ..... at competitors websites.
All the search workarounds and tips (while helpful) will not resolve what clearly is an issue and the majority of eBay customers or potential customers don't read posts here at Community Boards.
eBay needs to fix the problem or sales will continue to be negatively impacted.
