05-21-2021 05:26 PM
Ebay is charging full commission despite items being subject to $1 final value fee promotion. The problem is exascerbated by the new payment system where they take the fee before sending to bank account. Online help is incapable of understanding or resolving the problem. Have wasted hours trying to communicate the issue and still no resolution.
05-21-2021 05:44 PM
Two things:
First, go back and read the promotion carefully. Your listing may not be qualified for the promo.
Second, if you get a monthly invoice, check it. In the past when I have taken advantage of promos, I didn't see the refund or adjustment until I got my monthly invoice.
05-21-2021 05:57 PM
Online support where able to confirm the items are eligible. They also admitted there is a technical problem which they have been unable to resolve but are working on. The full commission has already been deducted from my payout, under the new payment management process so is not going to get resolved in the monthly Invoice. If ebay are going to deduct final value fees pre payout you would hope they have their systems working correctly.