@kensgiftshop
"That's why you need to check the information and delete or correct the information that isn't correct."
My store features nearly 4000 individual listings, and I have noticed, from time to time, that eBay has added incorrect item information to some of these listings, entirely without my knowledge.
Many of the listings which eBay has altered were created years ago -- and I NEVER add UPC and ISBN codes to my listings.
Recently, I sold a book which curiously had an ISBN code in the item description. Since I never add those codes to my listings, I was naturally concerned about what had happened.
Imagine my dismay and disgust, when I read the altered item description for my listing, which had "corrected" my original item description, changing the publication date, the publishing company, and the page count, while adding "special features" and chapters which had never appeared in my original listing! In short -- eBay had forced an ISBN code (for an updated edition, published many years later) upon my first edition copy -- all without any warning, and without my knowledge.
Even the title of the book had been changed, which had altered the suggested subject matter of the contents of the book!
So now I'm waiting for my buyer to open up a NAD case against me, due to a decision made 100% by eBay to "correct" my listing.
For those sellers (like myself) whose stores feature thousands of individual items, it is totally unrealistic to tell us "you need to check the information and delete or correct the information that isn't correct."
It is not eBay's job to interfere with the item details in my listings -- especially when eBay is not in possession of the items in question.
The bottom line is simple: Who has more knowledge of the physical characteristics of an item -- the very owner of the item, who can easily examine every aspect of the item in question; or some distant, uninvolved corporate entity, who seems to be totally ignorant regarding the nature, purpose and history of UPC and ISBN codes.
I don't want my buyers to be confused when they read my item descriptions by the additions of incorrect and extraneous information -- so keep your fingers out of my listings, eBay.
klhmdg • Volunteer Community Mentor
