Ebay Search -Toggle Options Return Error Message Page - Site/Category Wide Issue!

[nuclearomen]

elizabeth@ebay 
I started a thread on the Selling board yesterday on this issue, you can read through that thread here: 

https://community.ebay.com/t5/Selling/Sales-Down-Recently-Maybe-Part-Reason/m-p/33917247#M2257276 

The Issue: I sell in Music > Vinyl Records. When I type in Band / Album Title into ebay search for past few days when I go to the Left Navigation options and toggle/click "Vinyl Records" every single time brings me to the Ebay Error Message Page, this is the same result for all options under "Show More" - CD's, Vinyl records, any option for that category. (pics below). Make a thread on Seller board and other reported they get the same in other categories, Books was one of them. I made a tag to Kyle and he replied this morn and said there were no reports of the issue. But others I know had called and had tickets made. 

The issue is site wide for many many categories, not just music category. Sales are WAY DOWN past 2 weeks. First issue was with Promoted Listings 2 weeks ago, they fixed that since sales are still bad. Come to find the search isn't working when you search and toggle options. This can be huge part in lack of sales. If people cannot search and toggle options for what they want and keep getting error message (show below) they won't buy anything and just leave. 

I called and made a ticket today, if anything comes of that idk, the way ebay reps handle tickets anymore it's all a guess if they actually file a ticket. 

[mcdougle4248]

@nuclearomen 

I have been seeing a similar issue for over a week and have reported it twice now. At this point I think there is an overall issue with the left-hand filters causing these errors. 

[wil_483592]

For a few days when I search and the narrow down by item specifics I get the error page. 3 days now and nothing has been done. 

[wil_483592]

One of the ebay people responded since he was tagged in the post and said he had no reports of it and to contact customer support. What's the point of tagging a cs ebay rep and they tell you to report it. Useless

[nuclearomen]

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@mcdougle4248 wrote:

@nuclearomen 

I have been seeing a similar issue for over a week and have reported it twice now. At this point I think there is an overall issue with the left-hand filters causing these errors. 

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yes, like said in other thread, not sure what categories it does it but it does it in music, reported by someone for books, another reported same issue with searching sold items...so it's not one category but many.

[nuclearomen]

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@wil_483592 wrote:

One of the ebay people responded since he was tagged in the post and said he had no reports of it and to contact customer support. What's the point of tagging a cs ebay rep and they tell you to report it. Useless

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yes, I did report it to CS today, but others have reported it over a week now, so reports were made, tickets were supposedly filed but nothing has been done. What good is a site with buyers searching for something to buy but can't get the search results they want using the search filers? No wonder sales are down. 

[wil_483592]

Ebay really just keeps going downhill. 

[nuclearomen]

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@wil_483592 wrote:

Ebay really just keeps going downhill. 

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Their efforts to fix things that are kinda important is non-existent but their push to change things and roll out more things that don't work is priority - every time. This site has had search issues for longtime, were they fixed? Some perhaps, mostly not, now it's so bad can't even search and narrow the search for more specific result, like music format. I know for fact, we all know, no buyer will infest more then a few moments in searching, after 1 - 2 maybe 3 times getting that kid in the jacket error page they are done, left, ain't buying anything. Now for what I sell, most things don't have massive results of page after page, but, that doesn't mean keywords of band and title don't return few pages of mix bag of results...someone wants vinyl they toggle the option so they don't have to see all the other stuff, cd, shirt, poster idk...name it. But that's me, what about sellers selling in categories / specific item with 50 page results - 100 - 300... get the point, no one is going through all them without some kind of search toggle to narrow it down. 

[mcdougle4248]

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@nuclearomen wrote:

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@wil_483592 wrote:

Ebay really just keeps going downhill. 

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Their efforts to fix things that are kinda important is non-existent but their push to change things and roll out more things that don't work is priority - every time. This site has had search issues for longtime, were they fixed? Some perhaps, mostly not, now it's so bad can't even search and narrow the search for more specific result, like music format. I know for fact, we all know, no buyer will infest more then a few moments in searching, after 1 - 2 maybe 3 times getting that kid in the jacket error page they are done, left, ain't buying anything. Now for what I sell, most things don't have massive results of page after page, but, that doesn't mean keywords of band and title don't return few pages of mix bag of results...someone wants vinyl they toggle the option so they don't have to see all the other stuff, cd, shirt, poster idk...name it. But that's me, what about sellers selling in categories / specific item with 50 page results - 100 - 300... get the point, no one is going through all them without some kind of search toggle to narrow it down. 

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You just hit the nail on the head. This is a structured data issue.  We as sellers enter as many item specifics as possible and now...well it is over my head all I can say is something is broken again.

[nuclearomen]

@mcdougle4248 something is broken again for sure, question is was it broke purposely or unknowingly - sorry have to wonder sometime when every weekend without fail something magically don't work and weekend sales that should be soring for sellers are in the trash.  

[nuclearomen]

little aggravated, don't want to say blame on this or that as specific, just kinda ticked off that things that seem to don't work are kinda important to determine sales, Promoted Listings, Listing Tool, Check Out, Private Coupons Not Sending to Buyers/Followers, Newletters not getting sent, and yes Search Engine (among other things, to name a few). Multi Billon Company and the absolute worst web designers in history. 

[mcdougle4248]

@nuclearomen 

Maybe eBay is working on the issue.  I just did a search and used the left-hand filters to select Vinyl Records and one of your listings is in the number 1 position. No error screen when selecting Vinyl Records.

[nuclearomen]

@mcdougle4248 i still get the error page when select Vinyl Records from the options, but as for #1 position, yes, because I've sold many of them, even though the listing was ended and then relisted with new listing 2x now (once for red vinyl and once for black... this will be last listing for it, they are gone everywhere and none left to get) 

Correction I was able to use the vinyl records options if just search band without title, band with title gets you error page

[mcdougle4248]

@nuclearomen 

Well, that is interesting that you are still getting the error. Maybe we are still seeing server issues? 

Whatever is going on eBay needs to get on this and FIX it. So frustrating...

[nuclearomen]

@mcdougle4248 get it if search band and title so like from the example you had,  just band name gets you ability to toggle Vinyl Records option with results. Band name and title gets you ability to see the kid in the coat image Error Message. - IDK why, it's like search query is messed up or something.