EBay has closed my request for refund, saying I didn’t supply tracking information.

[kathleengay.45]

On September 24, I received email from EBay requesting tracking information for the item I had shipped. I looked up the USPS tracking number from the label they had sent. The automated response was that it was an invalid number. I retyped , same message. Did help-contact and person said that they had received confirmation through the tracking number that item had been-received by seller, and I would get my refund. No explanation as to why I got the email.  Yesterday , I go email message, saying that I wouldn’t get a refund b ecause I hadn’t sent tracking information. I have service request number, but contact-help refuses acknowledge my help request . 

[donsdetour]

email??

Was a case opened??

The tracking should have been entered there: if not you lost.

[babclassics]

You can send a message to the seller by "contact seller" from your orders page.  Ask the seller to process your refund and that tracking shows you returned to item.  If everybody is being honest, then the seller can refund you directly if the item they got back was the same item in the same condition.  Have you tried messaging the seller?

[myhomeschooldelights]

@kathleengay.45 

So you are the buyer and you returned an item you bought on eBay, correct?  Did you go through the eBay return system by requesting to do so from your order detail page?  That system works very well in my experience and there should certainly be a record of the tracking number for the return IF you were sent a return label by eBay.  It is not clear whether you went through that process or not.  If you simply returned something without going through that process, or eBay is saying you didn't upload tracking or that the tracking you uploaded on the return request, was an invalid number, then there is no proof of the delivery of the return to the seller.   However, since you have a tracking number for your return, have you checked the USPS website?  What does it say on the USPS website when you enter that number to track the return?  Does it confirm what eBay told you - that it's an invalid number?  Or does it show delivered?  It also is not clear whether or not you have tried to directly contact the seller, which you should definitely do.  Did they know you were returning something?  They would if you went through eBay to initiate the return.   If the USPS website shows delivered, give that info to the seller right away.  

[kathleengay.45]

Tprinter did not work when it arrived. They sent me a return label with the tracking number. I shipped the item back using the label.  USPS confirmed that the printer was delivered to the seller. Then I got the email saying that I had to provide the tracking number or I wouldn’t get a refund . I responded to email. an automated response said that the tracking number was invalid. I chatted with the agent on contact- help. That person said that everything was good on their end, and I would get my refund the following day. They sent the transcript of the conversation and I have the service request number. They never gave me a reason as to why I got the email requesting the tracking number information. Then I got the email saying that Case was closed and I wouldn’t get a refund because I didn’t supply the tracking info information! I can’t find a way to get through to them The automated system has no place for this type of situation or where I can I put my service request number.

[kathleengay.45]

I responded to your message , but have since received a message from eBay that I would get my refund. I am thankful, but I wish the way to get help was clearer. I am not adept at this computer stuff., but somehow I must have stumbled on a a path. Perhaps, there should be an entry where people could directly submit the service request number. Thank you for taking the time to respond.