Each week I do make refunds for shipping fees paid by buyers when they do make multiple purchases not using the shopping cart. More than that, if the buyer submits best offers, then each accepted offer (by buyer) is paid separately with its own shipping charge, buyers getting this payment by default by Ebay.
Each time when I got items (let's say N items) paid separately I do refunds for N-1 items since I do combine shipping and have the rule for combining set on Ebay. For each order I do pay 0.3$ as fixed Final Value Fee and e.g for 12 items bought separately I have to refund shipping charges for 11 of them , so I do loose 0.3$ x 11 = 3.3$. All the time I do call customer support on Ebay they always trying to tell me that I shall send a combined invoice, or to tell buyer to use the cart or to ask for total. But how? I just get 12 orders paid. How shall I guess which buyer will buy what and let him know that he shall use the cart or to ask some else. For instance on ebay.de buyer can buy any item and do not pay immediately (he has the option to pay or not). Then buyer can buy other items and when finishing just sending a Total request and if the rule is there, the combined total is calculate automatically , or he gets the invoice with the same combined shipping charges. This is really convenient and easy to use. Why Ebay does not use the Ebay.de set up? How many other refunds shall I make and still losing 0.3$ foe each for nothing? Please, help.
