eBay

figurephenatix · ‎09-21-2017

Since Sept 1, my Ebay Store (2400 listings) is not combining my shipping correctly on orders.

I have reported this 5 times to customer service and asked for tech support, but have gotten no help in 21 days.

When a person orders two items from my store, shipping would be 3 bucks for one item and two items, depending on weight, would be approx 3.40 or so, instead, since Sept 1, it it charging customers 6.00 for the two items in shipping, so double shipping. Three items would be 9 bucks, 4 items 12 bucks in shipping, etc.

I could really use some help, it has been 21 days and no responses.

Ref (SHIPPING SR# 1-127589509016).

dtexley3 · ‎09-21-2017

@Anonymous

Member of the Grumpy Old Man crew

figurephenatix · ‎09-21-2017

Im not sure what your message meant exactly.

I tried the users listed, but they do not have messages enabled, so it is useless.

Anonymous · ‎09-22-2017

@figurephenatix wrote:

Im not sure what your message meant exactly.

I tried the users listed, but they do not have messages enabled, so it is useless.

Hi @figurephenatix - Due to limited staffing and best member experience, we've turned off our private messages here on the boards. That said, we definitely want to look into this to see what's happened and what we can do to resolve it. Be on a lookout for an email from me here shortly asking for more info.

figurephenatix · ‎09-22-2017

Great, thank you.

Day 22 without a solution.

My store is suffering.

figurephenatix · ‎09-25-2017

Day 25 without a solution.

My store is suffering. down 27% from last month.

Anonymous · ‎09-25-2017

@figurephenatix wrote:

Day 25 without a solution.

My store is suffering. down 27% from last month.

Hi @figurephenatix - I know this has been something you've been dealing with for a while now and while I don't have an update, I'll do everything I can to try and speed up the process. Please keep an eye on your email as that's where I can follow up with info as I get it.

figurephenatix · ‎09-26-2017

Day 26 without resolution.

Store Sales now down 32% from last month.

figurephenatix · ‎09-27-2017

Day 27 since reported issue, no resolution for my Store or Account.

Ebay store now down in sales 34% since last month.

Ref Open Tickets:

SR# 1-129767432967

SR# 1-129765062320

SR# 1-127589509016

Anonymous · ‎09-29-2017

@figurephenatix wrote:

Day 27 since reported issue, no resolution for my Store or Account.

Ebay store now down in sales 34% since last month.

Ref Open Tickets:

SR# 1-129767432967

SR# 1-129765062320

SR# 1-127589509016

Hi @figurephenatix - I haven't heard back on this just yet but I've reached out to the tech team to see if I can get an update.

figurephenatix · ‎10-01-2017

Day 31 since I reported this on my Ebay store, no resolution.

Sales down 30% from Aug to Sept, problem began Sept 1st, 31 days later, no resolution.

cooter_slick · ‎10-02-2017

I know how you feel. I have not had an ADD TO CART tab/button for about 6 weeks. I've called 4 or 5 times during that period and nothing has been fixed. I was told the last time I called that technical issues are prioritized by the number of people affected. The more people affected the quicker they will fix it. So, it seems that if the problem is limited to one person or just a few, you may have to wait indefinitely for a fix. This is no way to run a business. Its killing my sales.

figurephenatix · ‎10-04-2017

Day 34 with no solution for my broken shipping on my Ebay store.

Sales down 32% from Aug, before shipping was broken.

Here is a message from one of my customers this morning, in case your tired of me asking for help, I will let my customers ask for help today:

"I am thinking about buying about 10 of your miniatures but the shipping and handling fee is more than 25% of the cost. I would most likely pay for them right away but last time I purchased from you I had the same circumstances. Not that I am complaining. I would just like to get more product and less s&h fee. What can you do to help me out here?"