Case closed but not.

[kept2long]

I have a closed return case that according to ebay is still pending but is closed. So it is closed and pending at the same time, WOW! It takes some talent to balance that! 

[kept2long]

Ok, ebay said 24 to 48 hours and this will be fixed. 24 hour mark..... We will see. Let you know in 48. Oh and I will get my pending  / closed in my favor refund too. Lets see.

[kept2long]

Now this was July 12th that this was closed in my favor and that was supposed to take 24 to 48 hours. I will give them the benefit of the doubt and wait 24 more hours.

[3eyedfishcatcher]

You can also call paypal and open a case with them most of the seller and buyer protections are also covered by them. If ebay is having problems they may be able to get it straightened out quicker.

[kept2long]

Good idea, will try that. So update, 3bay said it would be resolved in 24 to 48 hours and now 72 hours later crickets.......I hate when they say it will be handled and then its not. Same answer I got for a glitch that my pictures were not only disapearing but they were being replaced with old pictures from old ended listings! I called and got the old it will be resolved in 48 hours . So tired of this!

[kept2long]

Please bring back the US call center and add staff!! Please!!

[kept2long]

At this point I don't care about the $11 dollars in limbo. I just want the highlighted case taken off my seller hub. Its staring me in the face everytime I look at my hub, reminding me of the glitch. So called again today and told to wait some more. So I wait.......

[kept2long]

Ok manually got the 11 dollars back but the glitch of showing a pending case on my dashboard is still there after 3 calls to customer service.  I guess I just have to accept that it may not go away. I just hope there is not some cascade effect with this glitch.