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Cannot Purchase/Print Shipping Label???

Error Message received: Something went wrong and we were not able to generate the label.

Message 1 of 6
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5 REPLIES 5

Re: Cannot Purchase/Print Shipping Label???

I have the same issue.  Instead of printing a shipping label from Ebay, print it from Paypal.  Go to your Paypal Summary, click on the transaction, then click "print a shipping label".   Your shipping discount will be the same as it is on Ebay.

Message 2 of 6
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Re: Cannot Purchase/Print Shipping Label???

@smirnoff 

 

I had the same problem, specifically with an eBay Standard International delivery to China. The rep walked me through it live and the same thing came up. It worked if I put in "Express Priority Mail International" (a USPS option in the eBay app). This cost me $43 more than the customer paid and eBay said they would pay the difference (I got the credit to my account a day later).

 

Mike

Message 3 of 6
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Re: Cannot Purchase/Print Shipping Label???

That did not work - the PayPal price was $4.00 more for shipping, even though the discount was the same.

Message 4 of 6
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Re: Cannot Purchase/Print Shipping Label???

Update: The reason I could not print IS the eBay postage company Pitney Bowes changed the USPS option & price to ship (more expensive, almost double), even though the buyer also selected the lower-cost/first-class option?

 

Windows 10/Firefox, which I normally print from, did not show or post the error message, Android did.  I had to eat the higher shipping cost. . . . .

 

 

Message 5 of 6
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Re: Cannot Purchase/Print Shipping Label???

I had added insurance to my package. When I unchecked that, which means I shipped it without insurance, it printed just fine. I have no idea how that was a problem, but that did get it work for me.

Message 6 of 6
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