Can't sign in on PC to list, print labels, edit etc.

[reachstars]

I appear to be signed in and can access some pages. Can't access Orders, print labels, list new items or edit existing items. That kicks me out to the Sign In, which gives me the red Oops message every time. No problem accessing everything from mobil devices. This has been going on for 3 or 4 days now. Any ideas on how to fix?

[dhbookds]

check that the browser is uptodate?

[reachstars]

Thank you for the suggestion. Yes, it just updated a few days ago. I’m not having trouble accessing any other website. I have EBay set for Stay Signed In so when I open eBay, the site opens as usual. It shows I am signed on and will let me move around between certain screens. But it will not let me print a label, edit or end a listing or even go to the Orders page in the Seller Hub without signing in. That hasn’t historically been that unusual. My first attempt (I view the password to be sure it is accurate) results in the red OOPS message (your information is incorrect). I have tried unchecking Keep Me Signed On and re-entering the password, but it still results in OOPS. Then it will frequently ask to complete the security set of 3 numbers. That doesn’t work either. It makes no sense to me that I can then go back to the screen before it asked me to sign in and it is as it was before. As long as I don’t try to do anything besides look at screens, everything is OK. It seems like some kind of security issue but I don’t know how to get around it if it won’t recognize my accurate password. 

[reachstars]

Just starting happening on the iPad now so can’t be a browser issue. Must be another eBay issue. Sigh! I’m tired of figuring new workarounds for all of these issues.

[berserkerplanet]

You are seeing the same problem on a desktop and iPad?

What browser are you using on the desktop? What browser on the iPad (or are you using the app)?

Login on eBay and PayPal on my phone often fails to to flaky password autocomplete by the phone browser, which sometimes overrides my password to the wrong one as I'm logging in after changing the password to the right one. Maybe something like that going on in your case?

[reachstars]

I'm using Internet Explorer Version 11 on the desktop. On the iPad I'm using Safari. The sign-in problem happens all the time on the desktop. It has happened a couple of times on the iPad but mostly it works fine. I tried my login on someone else's desktop and it worked fine. That person has Windows 8 but I don't know what version of IE. I have no problems accessing any other websites on either device.

[berserkerplanet]

All that indicates it may be a browser related issue. Ability to login from the other Win8 machine mostly means it likely isn't account related.

IE and Safari don't play well with eBay sometimes based on reports by users here in the forums over the years.

All I can suggest is to try different browser on the desktop. Firefox tends to have the least problems with eBay.

(I'm using old Firefox 31 right now to write this, and about to flip over to ancient Firefox 3.6.24 browser to see if anything sold today and do some searches. Never have login issues with any Firefox I use)

[reachstars]

I downloaded Firefox and it worked fine for one day. The next day eBay required signon in the morning, wouldn’t recognize my legitimate login information and hasn’t worked since. That’s using Firefox. I tried IE just in case and it doesn’t work either.  In the meantime another PC in the house and an iPad have become “infected”. I have only one iPad remaining that works. Everything has the most recent operating systems and updated browsers. I don’t see how this can be anything but eBay issue since the various devices are using different browsers. How can IE, Firefox and Safari all be suddenly incompatible with eBay? This has been going on since the most recent updates started. 

[berserkerplanet]

I'm out of ideas unless it has something to do with RoboRadar.

Stumbled on this while looking into the AVG/Avast trojan warnings in various threads. See here:
https://community.ebay.com/t5/Selling/Are-AVG-Users-getting-notice-of-REDIRECTOR-BKG-Trojan-Virus-Fr...

IF this Robradar is an actual eBay thing (and I believe it is because of the script I saw, otherwise eBay servers are compromised), it could be related to your issue.

Roboradar supposedly has "sensors" that watch for user behavior on the eBay signin page to determine bot or not. Behaviors are timings, mouse movements, input errors, etc. Those observations plus the sign in credentials are supposedly sent to a back end to be filtered by the Elvis Rule Rule Based Risk Engine, then forwarded to a raptor based (raptor IS an eBay thing), and then a "is a bot" or "is a human" determination is returned to the signin backend to take action.

I don't know what exactly happens when the backend decides you are a bot, but I suspect it may just be the "oops, that's not a match" error message, and then possibly a lockout after X number of failed attempts.

What may be relevant here is that the presentation I watched on Roboradar seems to imply that intermediate decisions may use "learned" and historical indicators to "short circuit" the process and not waste time with further processing.

In other words, that system may have for some reason thought you were a bot at some point, and it now uses that historical "that user is a bot" info to weight your bot score no matter what your behavior is - even if your behavior is 100% human appearing.

Note that that is all speculation based on little data, I'm not a software engineer, and getting real answers on whether Roboradar really exists and is in use on eBay is unlikely.

That type of system is in use on the web though. It's basically what Google is doing with newer generations of Recaptcha where you are passed through if you seem human based on behavior and history without deciphering twisted pictures, numbers, picking buses or roads from images, etc. (I never get the new royal treatment because I block Google cookies and scripts, spoof my browser user agents, use old browsers, don't look like the average web user, and seem generally suspect to them)


IF Roboradar exists, IF it is implemeted on eBay signin as outlined, and IF it is the root cause of this, I doubt there would be any way of fixing it other than someone higher up at eBay resetting your Roboradar profile (I'm assuming that the theorized historical data, or weighted botness score is linked to the user account and/or IP address somehow, and there must be an administrative user interface to clear the past data and/or tweak detection sensitivity. Doubtful that phone based CS has access to that if it exists, unless they have a virtual "big red button" they can push to reset an account)

Once again this is all speculation based on very little data, but some indicators that indicate it may be a real thing.