Hello. I am hoping someone at eBay can help with an issue on my account. I am unable to remove Payoneer as my main payout method on my account and it is preventing me from doing any selling. I also cannot receive a payout from a sale that was previously completed.
This all stems from an issue where my account was hacked and the location was changed to China years ago. I have since gotten the location changed back to the US but Payoneer remains tied to my seller's account. If I try to go to my seller's profile or list any item, I get an error saying that Payoneer needs to verify my account despite the fact that it has been verified for months.
I have spent about 15-20 hours on the phone with various customer support reps at this point. Payoneer technical leads suggested that the issue stems from eBay and the people I've spoken to at eBay agree. Can someone please look into this issue for me?
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@thatguy142 wrote:
It's a slightly different (though related) problem now compared to my original issue. In my earlier message I was trying to change my Personal Information location which velvet@ebay said wasn't possible. In desperation, I followed that thread up with a phone support call and they were somehow able to change my location in my account info (see screenshot below). During the pending Payoneer verification, I was able to somehow complete a sale and was later able to add my normal US-based bank account information to my payment methods. I now have funds sitting in an account that I have no access to and am owed from eBay.
There needs to be some way to get my payout at the very least. Is it possible to completely delete the seller's profile and start that over from scratch?
If that isn't possible, can a profile's history be exported to a new account?
Hey @thatguy142! I'm glad you were able to get the country updated as that is not the norm. Perhaps it had something to do with the fact that your account had been accessed by a third party. As for the Payoneer concern, I've flagged the matter with the applicable team for further review. While I can't guarantee a fix, I can guarantee that I've looped in the right people and I hope it's something they can assist you with from here.
It's a slightly different (though related) problem now compared to my original issue. In my earlier message I was trying to change my Personal Information location which velvet@ebay said wasn't possible. In desperation, I followed that thread up with a phone support call and they were somehow able to change my location in my account info (see screenshot below). During the pending Payoneer verification, I was able to somehow complete a sale and was later able to add my normal US-based bank account information to my payment methods. I now have funds sitting in an account that I have no access to and am owed from eBay.
There needs to be some way to get my payout at the very least. Is it possible to completely delete the seller's profile and start that over from scratch?
If that isn't possible, can a profile's history be exported to a new account?
@thatguy142 wrote:
It's a slightly different (though related) problem now compared to my original issue. In my earlier message I was trying to change my Personal Information location which velvet@ebay said wasn't possible. In desperation, I followed that thread up with a phone support call and they were somehow able to change my location in my account info (see screenshot below). During the pending Payoneer verification, I was able to somehow complete a sale and was later able to add my normal US-based bank account information to my payment methods. I now have funds sitting in an account that I have no access to and am owed from eBay.
There needs to be some way to get my payout at the very least. Is it possible to completely delete the seller's profile and start that over from scratch?
If that isn't possible, can a profile's history be exported to a new account?
Hey @thatguy142! I'm glad you were able to get the country updated as that is not the norm. Perhaps it had something to do with the fact that your account had been accessed by a third party. As for the Payoneer concern, I've flagged the matter with the applicable team for further review. While I can't guarantee a fix, I can guarantee that I've looped in the right people and I hope it's something they can assist you with from here.
